Lab Customer Service Rep

Laboratory Customer Service Representative

The primary responsibilities of the Laboratory Customer Service Representative are to register patient specimens for in-house or referral testing, retrieve appropriate billing information from a variety of electronic systems, and to answer and route telephone calls from customers. In addition, provides information to customers and solicits information to triage calls to disseminate to appropriate departments. This position acts as a liaison between customer and various departments.

Minimum Qualifications:

• High School diploma or equivalent required. Associate's or Bachelor's degree preferred.
• Three years phlebotomy, processing, or customer service experience preferred.

Emory Healthcare (EHC), part of Emory University (EUV), is the most comprehensive academic health system in Georgia and the first and only in Georgia with a Magnet® designated ambulatory practice. We are made up of 11 hospitals, 4 Magnet® designated, the Emory Clinic, and more than 425 provider locations. The Emory Healthcare Network, established in 2011, is the largest clinically integrated network in Georgia, with more than 3,450 physicians concentrating in 70 different subspecialties.

Emory Healthcare is an Equal Employment Opportunity employer committed to providing equal opportunity in all of its employment practices and decisions. Emory Healthcare prohibits discrimination, harassment, and retaliation in employment based on race, color, religion, national origin, sex, sexual orientation, gender identity or expression, pregnancy, age (40 and over), disability, citizenship, genetic information, service in the uniformed services, veteran status or any other classification protected by applicable federal, state, or local law.