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IT Support Analyst
Support and troubleshoot enterprise-wide hardware, software, and network issues for a professional services firm
Atlanta
Entry Level
yesterday
Georgia Staffing
A government-affiliated staffing agency providing employment services and resources within the state of Georgia.
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It Services Coordinator
A global professional services firm is seeking a high-touch IT Services Coordinator to join its Atlanta office. This is a hybrid role (3 days onsite: Tuesday–Thursday) supporting a dynamic team of consultants, executives, and staff across multiple locations. Position Overview: As the IT Services Coordinator, you'll be the front-line technical support resource for a high-performing office. You'll troubleshoot hardware, software, and network issues, assist with mobile and A/V setups, and collaborate with a close-knit IT team to ensure seamless operations.
Key Responsibilities:
- Provide hands-on support for desktops, laptops, mobile devices, A/V systems, and network infrastructure
- Troubleshoot issues across Windows 365, Office 365, Outlook, Active Directory, and Cisco systems
- Manage and resolve tickets via ServiceNow
- Support users locally in Atlanta and remotely in other U.S. offices
- Partner with senior IT team members for escalations and project work
Candidate Profile:
- 1–4 years of professional IT support experience
- Strong customer service and communication skills
- Comfortable supporting executives and professional staff in a fast-paced environment
- Experience with Windows 365, ServiceNow, Active Directory, and mobile device management tools
- Calm, proactive, and collaborative approach to problem-solving
About Georgia Staffing
A government-affiliated staffing agency providing employment services and resources within the state of Georgia.