IT Service Desk Lead

IT Service Desk Lead

IDR is seeking a dynamic and experienced IT Service Desk Lead to join one of our top clients in Thornton, CO. This role is pivotal in overseeing the daily operations of the service desk team, ensuring the delivery of high-quality technical support services to end-users. If you are passionate about IT, have a knack for problem-solving, and are looking for an opportunity to lead within a large and growing organization, we encourage you to apply today!

Position Overview/Responsibilities for the IT Service Desk Lead:

- Oversee daily operations of the service desk team

- Act as a key liaison between IT staff and business units

- Provide leadership, coordination, and support to resolve issues efficiently

- Ensure consistent service delivery

This is a 6-month contract position

An Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field is required

Required Skills for IT Service Desk Lead:

- 3+ years of experience in an IT support or service desk environment

- At least 1 year in a leadership or supervisory role

- Strong knowledge of Windows/Mac/Chrome OS, networking basics, and hardware troubleshooting

- Excellent communication, problem-solving, and customer service skills

- Experience with ITSM tools (e.g., ServiceNow, HaloITSM, Zendesk, etc.)

What's in it for you?

- Competitive compensation package

- Full Benefits; Medical, Vision, Dental, and more!

- Opportunity to get in with an industry leading organization

- Close-knit and team-oriented culture

Why IDR?

- 25+ Years of Proven Industry Experience in 4 major markets

- Employee Stock Ownership Program

- Medical, Dental, Vision, and Life Insurance

- ClearlyRated's Best of Staffing Client and Talent Award winner 11 years in a row

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement.