Field Support Specialist I

Regional Field Support Technician

Acuity Brands Lighting is seeking a highly skilled and driven professional individual to join our team. This role requires a strong foundation in both mechanical and electrical systems and a demonstrated commitment to delivering exceptional technical support and customer service. Based near our Conyers, GA office, the Field Support Technician will be responsible for performing on-site system startups, diagnostics, troubleshooting, and customer training for Acuity's advanced lighting and control systems. Service coverage will primarily include the state of Georgia and adjacent regions, with additional support in Mexico and Canada as required. Typical service engagements can range from one to five days in duration. This position plays a critical role in maintaining customer satisfaction and ensuring the optimal performance of our systems in the field. The successful candidate will also collaborate closely with internal Engineering Teams and Focus Factories to identify and communicate opportunities for continuous product and process improvement, based on insights gained during site visits.

Acuity Brands is committed to the success of this role by providing comprehensive technical training, state-of-the-art tools, and ongoing support to ensure our technicians are fully equipped to resolve customer challenges effectively and efficiently.

• Managing project timelines while interfacing with customers and cross-functional teams throughout Acuity Brands

• Owning and delivering customer solutions, and helping to build customer loyalty

• Supporting lean activities and seeking continuous improvements with our Production Facilities

• Perform on-site service visits in accordance with Acuity Brands' policies and procedures

• Diagnose, troubleshoot, program, and repair lighting and control systems

• Provide technical support to both internal teams and external customers

• Act as a subject matter expert during customer engagements and technical escalations

• Prepare detailed field reports following service calls

• Conduct on-site training sessions for customers on system operation and maintenance

• Collaborate with Engineering and Manufacturing teams to identify opportunities for product and process improvements

Qualifications:

Having a degree in electrical engineering or a related technical discipline

Minimum of 2 years' hands-on experience in a field service role with electrical and mechanical responsibilities

Strong aptitude in electrical systems, control technologies, and schematic interpretation

Proficiency with Microsoft Windows operating systems

Ability to communicate complex technical information clearly and effectively

Demonstrated ability to work independently as well as collaboratively with cross-functional teams

Valid U.S. driver's license and passport required

Bilingual (Spanish/English) proficiency is a plus for international support

Physical & Environmental Requirements:

Ability to lift and carry up to 75 lbs. frequently

Comfortable standing, walking, stooping, or kneeling for extended periods

Capable of working at heights up to 100 feet using ladders or lift equipment

Willingness to work in a variety of indoor and outdoor environments, sometimes in challenging conditions

Ability to operate hand and power tools safely and effectively

Travel and Work Schedule:

Frequent travel required, up to 85%, including overnight stays

Flexibility in working hours to accommodate customer schedules and travel requirements

Why Join Acuity Brands?

At Acuity Brands, we empower our people with the tools, training, and support they need to succeed. As a Regional Field Support Technician, you will play a critical role in delivering solutions that enhance customer satisfaction and reinforce Acuity's reputation for innovation and quality.