Enterprise Support Lead Onsite (georgia)

Raytheon Technologies Field Technical Support Lead

RTX is seeking a dedicated and experienced professional to lead a field technical support team responsible for specific sites across a local geographic region. Reporting to the Regional Service Delivery Manager, this role will work closely with site business partners and leadership to ensure DT support aligns seamlessly with business objectives. Key responsibilities include overseeing the desktop support team, IT services, local infrastructure components, and physical asset management. The ideal candidate will bring deep technical expertise to effectively resolve incidents and fulfill requests through the company's ticketing system, while driving collaboration and operational excellence to meet the dynamic needs of the organization.

What You Will Do:

• Leads and supports the local IT infrastructure teams to align with business needs and achieve service delivery goals.
• Serves as the primary liaison with the Business Unit (BU) Site Leader for IT support services and local escalations.
• Monitors and analyzes site data metrics and KPIs to proactively address current and future issues.
• Acts as the site's technical SME, supporting ticket escalations, training, and onboarding of new technicians in coordination with our managed service provider.
• Coordinates and executes projects and initiatives, ensuring adherence to established SLA goals and standardized processes.
• Meets regularly with the Regional Manager, BU Site Leader, and local technicians to review site performance and optimize support services, across assigned sites and/or region.
• Collaborates with other Enterprise Support Leads (ESLs) and BU Site Leaders across the enterprise to share knowledge and best practices.
• Identifies and drives continuous improvement initiatives, including self-healing, self-service, and automation solutions.
• Ensures IT services are fully operational and available, being on-call as needed in support of urgent outages or critical issues.

Qualifications You Must Have:

• 3-5 years' experience with a broad end user services background within infrastructure technologies focused on desktop technologies including hardware and software.
• U.S. citizenship is required, as only U.S. citizens are authorized to access the financial management system due to government contractual requirements.

Qualifications We Prefer:

• Knowledge of and experience in a broader infrastructure technology skillset beyond desktop, including servers and networks.
• Demonstrated experience in service-focused technical environment.
• Demonstrated strong customer service skills and people leadership skills.
• ITIL Foundations, A+, MCSE, Net+, PMP or other technical and professional certifications.
• Experience managing and coordinating/partnering across a managed service.
• Experience in supporting office and manufacturing shop floor environments.

Work Location: This is a onsite role, eligible candidates must reside within commuting distance from Columbus/Midland, Georgia.

What We Offer: Whether you're just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

The salary range for this role is 82,000 USD - 164,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified individuals with a disability and protected veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.