Engineer II

Fault Isolation & Management Engineer

A client of Innova Solutions is immediately hiring a Fault Isolation & Management Engineer. Position Type: Full-Time, Contract to Hire Duration: 6 months Location: Littleton CO, 80120 (Onsite)

As a Fault Isolation & Management Engineer, you will:

• Own responsibility for end-to-end monitoring of the Transport EMS's & observability tools
• Own responsibility for incident identification, ticket logging & impact assessment in the Service Now ticketing tool
• Own responsibility of market chat groups, initial troubleshooting & necessary support
• Support site monitoring/health checks following maintenance activities (CR's)
• Oversee the incident management process and team members involved in resolving the incident, as well as driving ticket management analysis and follow-up until closure
• Assist with prioritizing/deprioritizing incidents according to their urgency and impact on the business
• Collaborate and escalate issues with the Advance Ops, Engineering & Vendor teams when critical/time sensitive support and resolution is needed
• Manage outage and emergencies, including the agreed assurance KPI's & SLA
• Work in close collaboration across multiple functions: RF, Deployment & Integration teams, Tech Dev, Core, Cloud Infra, Network Engineering & Market teams
• Assist in driving resolutions for Fiber providers (ATT, Zayo, etc.) within service level agreements (SLAs) and ensure effective operational performance and management
• Own responsibility for trouble tickets updated with all the technical details, and troubleshooting MOP's & templates
• Responsible to ensure the open incident backlog is at optimum levels
• Maintain the national level availability >99.50%
• Manage internal, external and customer incident escalations and follow-ups as well as process adherence
• Own responsibility for providing next level support for Network Surveillance teams
• Own responsibility for providing knowledge transfers for Network Surveillance teams
• Manage chronic problems with respective network (Cisco, Palo Alto, etc.)

The ideal candidate will have:

• Bachelor/Master's degree or equivalent
• Minimum of 5-7 years' of telecom/Networking experience
• Experience managing 4G/5G NOC shift environments and troubleshooting activities
• Knowledge of IP routing, protocols and transport, software systems /services running virtualized functions
• Familiarity with IP technology and CCNP is advantageous & experience on SDH, DWDM, SON, ACI
• Strong understanding of eBGP, iBGP and ISIS routing protocols
• Strong understanding of SR-MPLS, MPLS, and L2/L3VPN technologies
• Good understanding of network technologies & OSI reference model
• Able to organize and prioritize dynamic schedules, balance teamwork loads and ensure incidents are managed quickly and efficiently to resolution
• Knowledge of 5G functional components (Core, RAN, Network, Transport, PaaS and gNB configurations)

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.

PAY RANGE AND BENEFITS: Pay Range*: $55-$60 per hour *Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits (based on eligibility) that include the following: Medical & pharmacy coverage, dental/vision insurance, 401(k), health saving account (HSA) and flexible spending account (FSA), life insurance, pet insurance, short term and long term disability, accident & critical illness coverage, pre-paid legal & ID theft protection, sick time, and other types of paid leaves (as required by law), employee assistance program (EAP).

ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:

• Named One of America's Best Employers for New Grads by Forbes (2024)
• Named One of the Best Companies to Work for by U.S. News & World Report (Private Companies List, 2024-2025)
• One of the Largest IT Staffing Firms in the US - Ranked #3 by Staffing Industry Analysts (SIA, 2024)
• One of the Largest Staffing Firms in the US - Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics)
• Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)
• One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)
• AWS Advanced Tier Services Partner with 100+ certifications