Desktop Support Technician(onsite)

Desktop Support Technician

Serve as the first point of contact for customers seeking technical assistance in person at walkup support locations, over the phone, remote connection software, chat, and email. Provide high level of customer service to users seeking problem resolution. Perform remote troubleshooting through diagnostic techniques and pertinent questions. Determine the best solution based on the issue and details provided by customers. Walk the customer through the problem-solving process. Direct unresolved issues to the next level of support personnel. Provide accurate information on IT products or services. Record events and problems and their resolution in internal ticketing systems. Follow up and update customer status and information. Pass on any feedback or suggestions by customers to the appropriate internal team. Logistics responsibilities include providing overall management in daily administration asset distribution setup and shipping receiving. Inventory of storage spaces stocking and maintenance of IT vending machines. Level 1 video conferencing support including troubleshooting of video conferencing equipment and inspection of video conferencing spaces and technical support of event spaces and events. Proficient in end user network troubleshooting tools and practices.

Technical support professional with 1 to 2 years' experience in the IT technical support field focused on end user support. Proven experience as a help desk technician or IT support technician. Strong understanding and troubleshooting resolution skills of computer systems mobile devices and other tech products including mobile device management MDM iOS Android Mac Windows and Linux operating systems. Ability to diagnose and resolve basic to moderately complex end user technical issues. Proficiency in English, excellent task management verbal and written communication skills. Customer oriented technical professional Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.