Customer Service Director - Integrator Relations - Warehouse Automation

Customer Service Director – Integrator Relations

Exotec is at the forefront of technological excellence in redefining the relationship between humans and robots. Our solutions are contributing to the success of some of the largest brands in retail and e-commerce by revolutionizing the way they fulfill their orders to the end consumers, all while mitigating labor constraints and increasing workplace safety. Through the unification of state-of-the-art software and high-performance hardware, our robotic solutions are now deployed across the globe, and our exponential growth has led us to become the first industrial unicorn in France. Working at Exotec is an exciting opportunity to give purpose to your skills. Learn and grow with more than 1,000 ExoPeople (and counting!) around the world to help turn your ideas into a reality. The robotics revolution is just the beginning at Exotec. Will you be part of it?

About The Role

At Exotec, we work hand-in-hand with integrators who sell, deploy, and maintain our cutting-edge solutions for end customers. As Customer Service Director – Integrator Relations, you will be a key driver of integrator success, ensuring our solutions deliver exceptional performance and customer satisfaction. This role is ideal for a strategic leader who thrives in a collaborative, fast-paced environment and is passionate about building strong partnerships.

What You Will Do

Integrator Relationship Management

• Develop and nurture strong, long-lasting relationships with integrators in your region.
• Support integrators in achieving operational excellence and customer satisfaction.

Product Performance Oversight

• Monitor and drive the performance of the installed base of Exotec products.
• Identify and resolve key issues impacting integrator operations to ensure a smooth and efficient experience.

Integrator Development & Support

• Develop a deep understanding of integrators' goals, challenges, and operational contexts.
• Support the evaluation and onboarding of new integrators to expand our market presence.

Performance & Quality Management

• Analyze key performance indicators (KPIs) to assess service quality and integrator effectiveness.
• Lead regular operational reviews with integrators and internal teams to drive continuous improvement.

Contractual & Compliance Oversight

• Manage integrator contracts, ensuring alignment with service level agreements and business commitments.
• Support integrators in meeting compliance standards and operational benchmarks.

Requirements

15+ years of experience in senior leadership roles, ideally within technology or robotics integration. Proven ability to lead cross-functional teams and influence without direct authority. Strong understanding of complex technological ecosystems and integration processes. Exceptional stakeholder management skills with a focus on building trust and long-term partnerships. Strategic thinker with a data-driven approach to decision-making. Skilled negotiator with a history of achieving win-win outcomes.

Benefits

Competitive hourly rate with shift differential + annual company and team bonus. Comprehensive medical, dental, and vision coverage. Generous vacation and time off policy. 401(k) with company match up to 5%. Eligibility to participate in Employee Share Program after 1 year of employment. Continuous opportunities for training and development. Beautiful, new office space in midtown Atlanta.

Exotec is an equal opportunity employer and all applicants will be considered without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical or mental disability, medical condition, military or veteran status, genetic information, marital status, ethnicity, or any other protected classification, in accordance with applicable federal, state, and local laws. We provide an inclusive work environment that respects all differences.