Customer Account Manager

Customer Account Manager

Scaling Sage is our top strategic priority. As a Customer Account Manager, you'll help millions of small and medium-sized businesses grow by building strong relationships and staying in tune with their evolving needs. By delivering the right product solutions at the right time, you'll deepen customer connections and play a key role in Sage's long-term growth. Hybrid schedule — work from the office three days per week. You'll represent software that combines decades of trusted expertise with modern tools like Sage Ai. Our software makes work easier and more efficient for our customers – that's why they love it. Uncapped earnings Our compensation structure includes a base salary plus commission. We believe that if you put in the work, you should be rewarded for it. 10 paid days for volunteering and learning: Through Sage Foundation, you can donate your skill-based support or manual labor to causes you care about 5 days per year. Another 5 days per year can be invested in engaging in learning opportunities that interest you, because we care about your development at Sage.

Summary of your day-to-day: You'll typically focus on managing a portfolio of customer accounts, acting as a trusted advisor by spotting challenges early, and helping customers get the most out of Sage products. Additionally, you'll care deeply about renewals, always looking for upsell and cross-sell opportunities that drive growth and deliver real business impact.

Key Responsibilities:

• Total CSAT and NPS scores
• Average renewal and churn reduction rates
• Total growth in revenue from upselling and cross-selling
• Total NRR scores
• Percentage of CRM accuracy

Qualifications:

• 3+ years of account management or indirect (channel) sales experience preferred.
• Detail-oriented with strong organizational, problem-solving, and time management skills.
• Strong propensity for learning new systems and processes.
• Self-motivated and can work within a collaborative team environment.
• B2B consultative sales experience.

Benefits:

• Competitive salaries
• Comprehensive health, dental, and vision coverage
• 401(k) retirement match (100% matching up to 4%)
• 32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday)
• 18 weeks paid parental leave for birth, adoption, or surrogacy offered 1 year after start date
• 5 days paid yearly to volunteer (through Sage Foundation)
• $5,250 tuition reimbursement per calendar year, starting 6 months after hire date
• Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually)
• Library of on-demand career development options and ongoing training offerings

Function: Sales

Country: United States

Office Location: Lawrenceville

Work Place type: Hybrid

Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions. Our colleagues are the best of the best. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.

Learn more about working at Sage: sage.com/en-us/company/careers/working-at-sage/

We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out at careers@sage.com. Learn more about DEI at Sage: sage.com/en-us/company/careers/diversity-equity-and-inclusion/

Equal Employment Opportunity (EEO) Sage is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Sage will be based on merit, qualifications, and abilities. Sage does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, protected disability, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law.