Coordinator, Transportation Operations

Transportation Coordinator

Coordinates outbound shipments to support transportation operations. Ensures timely, accurate communication and coordination across stores, distribution centers, carriers, and internal teams to maintain service standards and operational efficiency.

Key Responsibilities:

• Coordinate outbound and backhaul freight assignments to maximize truck utilization and reduce costs.
• Monitor carrier performance and ensure compliance with delivery protocols.
• Perform accurate data entry across transportation systems and ensure accuracy of carrier invoicing within those systems.
• Conduct tracking and tracing of deliveries and equipment.
• Support claims processes and ensure proper documentation for credits.
• Analyze operational trends and implement process improvements.
• Follow safety procedures and promote a clean, organized work environment.
• Adhere to company policies and perform other duties as assigned.

Qualifications:

• Education: High school diploma or equivalent required; some college preferred.
• Experience: 3–5 years of customer service experience preferred. Familiarity with DOT regulations and driver hours of service is a plus.
• Skills: Proficient in MS Office Suite (Excel, Word, and PowerPoint)

Physical & Working Conditions:

• Ability to perform essential job functions with or without reasonable accommodation, including lifting, walking, standing, climbing, stooping, and kneeling.
• Primarily office-based in a climate-controlled environment, with occasional exposure to warehouse conditions and regulated materials.

Availability:

• Must be willing to work shift hours, overtime, weekends, and holidays as needed.

Core Competencies:

• Communication: Clear, professional verbal and written communication; active listening; conflict resolution.
• Customer Focus: Delivers high-quality service; builds trust and strong relationships.
• Job Knowledge: Applies business and industry knowledge effectively; continuously improves performance.
• Problem Solving & Decision Making: Identifies root causes; implements effective solutions; takes accountability.
• Quality & Safety Awareness: Maintains accuracy and attention to detail; prioritizes safety.
• Relationship Management: Collaborates across teams; supports others; values team success.
• Reliability & Results Orientation: Dependable; takes initiative; drives toward measurable outcomes.