Business Support Analyst 1

Business Support Analyst I

The Georgia Department of Driver Services (DDS) is seeking qualified candidates for the assignment of Business Support Analyst I, serving in the Program Management Office. Under supervision, the Business Support Analyst I assignment responsibilities include (but are not limited to):

• Providing high-level support for various projects, implementation of procedures, and/or any specialized functions.
• Serving as liaison between stakeholders and technical staff in implementation and development of business process automation.
• Eliciting and documenting stakeholder business requirements.
• Coordinating and managing User Acceptance Testing (UAT).
• Developing end-to-end process maps.
• Generating, analyzing, and distributing lobby management performance reports.
• Developing and distributing internal Manager's Bulletins.
• Managing and monitoring end-to-end Change Requests.
• Traveling to various CSCs across the state in support of the agency's operational and customer service goals.

Competencies Needed:

• Excellent written and verbal skills, including the ability to communicate clearly and succinctly with senior and executive-level leaders.
• Ability to work well with different teams and stakeholders; build professional relationships and work effectively in a team environment.
• Ability to understand and interpret business requirements for critical system changes.
• Ability to evaluate, understand and negotiate underlying stakeholder business objectives.
• Strong organizational and time-management skills.
• Ability to multi-task and meet strict deadlines in a fast-paced environment.
• Ability to independently research and analyze information and draw logical inferences and conclusions.
• Ability to exercise various latitudes of independent judgment

Minimum Qualifications:

• An associate degree in business or related field from an accredited college or university and one (1) year of experience related to area of assignment. Bachelor's degree in business or related fields from an accredited college or university AND One (1) year of experience related to the area of assignment. OR
• Bachelor's degree in business or related fields from an accredited college or university AND One (1) year of experience related to the area of assignment.
• Note: An equivalent combination of knowledge, education, job or intern experience, training, or certifications that provides the necessary knowledge and skills to successfully perform the job at the level listed may be substituted year-over-year.

Preferred Qualifications:

• Preference will be given to those applicants who, in addition to meeting the minimum qualifications above, also possess ANY of the following:
• At least two (2) years of experience issuing secure identification credentials to State of Georgia customers.
• At least one (1) year of experience eliciting and developing business requirements documentation for systems and/or business processes.
• At least two (2) years of experience planning and conducting meetings and/or presentations for senior level management.

Total Compensation:

Combines direct compensation with the value of the State's benefits and work-life options. Total Compensation establishes a win-win partnership that is important to the quality and success of the State programs and services. Most importantly, State employees enjoy the satisfaction that comes with being part of a team that keeps Georgia progressive, prosperous and a place we are all proud to call home. Many of the following benefits are available to eligible fulltime employees on the first day of their employment:

• Competitive Compensation
• Performance Recognition
• Retirement and Pension Benefits
• Flexible Benefits
• Healthcare Benefits
• Paid Holidays and Time Off
• Employee Assistance Program (EAP)
• Employee Discount Program
• Opportunities for Career Development and Advancement
• Flexible work and Telework schedules (available for select jobs)
• Engaging and Diverse Work Environments

For more information on benefits, please visit Benefits Overview | Team Georgia for State of Georgia Employees.

Eligible applicants may apply on Team Georgia Careers - Jobs.