Advanced Medical Support Assistant

Medical Support Assistant

The Medical Support Assistant serves at the Atlanta, GA Health Care System. Our main campus provides primary care and specialty health services, including mental health, audiology, speech, dental services, hospice, palliative care, nutrition counseling, prescriptions, and more. Below, you'll find our address and hours, parking and transportation information, and the other health services we offer at Joseph Maxwell Cleland Atlanta VA Medical Center, formerly Atlanta VA Medical Center.

Responsibilities Major duties include but are not limited to:

• Scheduling, canceling, re-scheduling patient's appointments and/or consults
• Entering no-show information
• Preparing for clinic visits
• Ensuring encounter forms are completed
• Monitoring both inpatient and outpatient appointments for areas of responsibility
• Verifying and updating demographics and insurance information
• Processing of all emergency and non-emergency transfers to other VA facilities or private hospitals
• Performing basic eligibility, co-pays and preauthorization requirements for specific coverage
• Routinely communicates with physicians, case managers and other allied health professional staff using sound interpersonal skills
• Other duties as assigned in support of Covid-19 operations for example entrance screening duties

The Advanced Medical Support Assistant can serve in one of the many areas listed below:

• Business Office
• Community Based Clinics
• Health Administration
• Mental Health
• Nursing
• Acute Care
• Occupational Medicine
• Primary Care

Work Schedule: 7:00AM - 3:30PM, 7:30AM - 4:00PM, or 8:00AM - 4:30PM

Telework: Not Available

Virtual: This is not a virtual position.

Functional Statement #: 52880F

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized

Requirements Conditions of Employment

You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. You may be required to serve a trial period. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements.

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements:

• Citizenship. Citizen of the United States.
• Experience and Education. (1) Experience. Six months experience of clerical, office, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR (2) Education. One year above high school; OR (3) Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.

Certification. None required.

Grade Determinations:

Experience. One year of experience equivalent to the GS-5 grade level.

Physical Requirements:

See VA Directive and Handbook 5019.

Education Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.

Additional Information

During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.

This job opportunity announcement may be used to fill additional vacancies.

This position is in the Excepted Service and does not confer competitive status.

VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.