Office Of Infrastructure - it Systems Administrator 4; Platform Engineering Supervisor - itp043 (pg - o); Atlanta, GA.

Job Title

Under limited supervision, oversees the installation, configuration, and support to a local area network, wide area network, internet system, computers, desktops and/or mobile devices. Recommends equipment improvement or replacement. Serves as highest advanced level subject matter expert, providing authoritative guidance for professional staff. May also serve in a lead role.

Primary Duties & Responsibilities:

• Monitor daily team activity to ensure infrastructure requests are progressing through the automation pipeline.
• Assign and track technical tasks based on priorities established by leadership.
• Identify, communicate, and proactively remove blockers that impede infrastructure delivery.
• Lead the day-to-day operations and execution of engineering team goals
• Provide and define structured workflows and ensure accountability across the team.
• Maintain and organize the team's work backlog to ensure transparency.
• Ensure all tickets are clearly defined, actionable, and prioritized according to developer needs.
• Enforce Agile or Kanban practices, including the use of Work-In-Progress (WIP) limits and clear workflow stages.
• Ensure the consistent and accurate use of tracking tools such as ServiceNow and Kanban
• Drive team accountability for updating work status and meeting foundation-delivery commitments.
• Effectively communicate with other business units on status of deliverables
• Lead and participate in regular backlog refinement sessions.

State Entry Qualifications:

· High school diploma/GED and two (2) years of experience at the lower-level Systems Administrator 3 (ITP042) or position equivalent

Agency Specific Qualifications:

· Demonstrated ability to monitor daily team activity to ensure infrastructure requests are progressing through the automation pipeline.

· Demonstrated experience evaluating customer requests and identifying current system requirements to recommend solutions.

· Demonstrated experience developing strategies using new technology to manage and improve pipeline deliverables.

· Demonstrated experience in technology assessment.

· Demonstrated experience developing creative options for problem solving.

· Demonstrated experience independently managing multiple assignments.

· Demonstrated strong customer service orientation, anticipating and meeting the needs of clients in a time sensitive environment.

· Experience negotiating to find mutually acceptable solutions.

· Demonstrated excellent oral and written communication skills.

· Provide regular, clear updates on the progress of infrastructure builds, risks, and dependencies.

· Improve inter-departmental communication to reduce misalignment on environment requirements.

Agency Preferred Qualifications:

• 3–5 years of experience in Systems Engineering, Infrastructure, or Platform operations.
• Demonstrated experience as a team lead, project lead, or in a mentoring capacity.
• Strong familiarity with Agile or Kanban methodologies.
• Exceptional organizational and communication skills.
• Comfortable leading a team in a fast-moving and occasionally ambiguous environment.
• ITIL Foundation certification (preferred)

GDOT IS AN EQUAL OPPORTUNITY EMPLOYER