Employment Services Supervisor - Valdosta

Administrative & Operations Support

The Technical College System of Georgia (TCSG) is seeking highly qualified applicants for their full-time Employment Services Supervisor position(s) within the Office of Workforce Development in the following location(s): Valdosta. The position is open to all applicants that meet the minimum qualifications below.

Responsibilities Oversee the workflow and service delivery in the local office for Employment Services staff. Perform administrative and supervisory functions including, but not limited to: performance evaluations; training employees; planning, assigning and directing work; maintaining leave records; monitor and maintain schedules and priorities. Assist staff with policy, program, and processing questions.

Additional duties include, but are not limited to, the following:

• Supervises, guides, and/or instructs the work assignments of subordinate staff.
• Fill in, as needed, during absences or times of high demand, in delivery of ES to participants.
• Coordinates human resource and employee relations functions in communication with the Regional Operations Manager.
• Provides support to the Regional Operations Manager in ensuring high customer service to ES participants.
• Assists in the collection and analysis of data related to performance indicators and resources.
• Conducts research, assesses, coordinates, and develops awareness of existing services and ensures that duplication is avoided.
• Identifies training needs and coordinates with proper departments to ensure that necessary job-related instruction is provided to employees.
• Identifies, plans, and implements the development and utilization of local resources.
• Provides technical assistance/training to internal and external service providers regarding policy interpretation and/or evaluating quality and management.
• Plan, organize, or direct activities between multiple assigned locations, to include minimal travel and outstation work within local workforce development area.

Minimum Qualifications Bachelor's degree from an accredited college or university AND two years of related experience OR associate's degree from an accredited college or university AND four years of related experience OR two years of experience at the lower level Employment Services Specialist or position equivalent.

Preferred Qualifications Knowledge of the Workforce Innovation & Opportunity Act (WIOA) and related Wagner-Peyser (WP) Act. Experience with delivery of Employment Services. Experience delivering presentations in groups. Bilingual/Spanish speaking. Knowledge of state and federal regulations.

Technical Competencies Time and task management skills Basic computer skills and ability to adapt to job-related software programs Organizational skills Project management skills Superior oral and written communication skills Skills in interpersonal relations and customer service Decision making and problem-solving skills

How To Apply Interested parties should apply at Team Georgia Careers, Team Georgia Careers Website Applications will be accepted until filled. Due to an anticipated large volume of applications, only those who receive an interview will be notified of the status of the position. It shall be a condition of employment to submit to a background investigation. Offers of employment shall be conditional pending the result of the background investigation. Federal Law requires ID and eligibility verification prior to employment. All male U.S. citizens, and male aliens living in the U.S., who are ages 18 through 25, are required to register for the military draft and must present proof of Selective Service Registration upon employment. Applicants who need special assistance may request assistance by phoning (404) 679-1759. The Technical College System of Georgia is an equal opportunity employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, genetic information, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).