Customer Service Rep 1 - Fleet Services

Customer Service Rep 1

Location: Fleet Services- Atlanta Headquarters Garage

Job Code: GST120

Pay Grade: F

Salary: $30,700.42 to $47,094.70

The Georgia Department of Public Safety (DPS) oversees the day-to-day operation of the Georgia State Patrol (GSP), Capitol Police Division (CPD) and the Commercial Vehicle Enforcement Division (CVE). We currently have a challenging and rewarding opportunity for Customer Service Rep 1 in Fleet Services.

Fleet Services offer a full array of services including planning, directing, managing, coordinating, and supervising the programs for acquisition, assignment, utilization, maintenance, repair, replacement and disposal of fleet vehicles.

Critical Responsibilities:

Is responsible for a variety of general office duties including inquiries over the telephone and in person, word processing and retrieval, maintaining accurate and detailed records and verifying accuracy of information. Performs other duties as assigned.

A typical workday includes, but is not limited to:

• Greets and serves as the first point of contact for fleet-related inquiries.
• Prepares vehicle work orders and inspection forms, and coordinates vehicle maintenance through MCM and Holman fleet management systems.
• Responds and assist employees with vehicle assignments, reservations, maintenance requests, and service updates.
• Communicate repair status and pool vehicle availability.
• Process invoices, service documentation, and related paperwork as assigned.
• Provides professional and courteous service to all customers.
• Provide clerical support and other related duties as assigned.

This position is perfect for candidates who seek a challenging opportunity to serve the citizens of Georgia while providing critical support to the department and external agencies. This position will provide a challenging opportunity without compromising work/life balance and includes an excellent benefits package.

Preferred Qualifications and Experience:

• Experience in a government, public-sector, or fleet-related environment.
• Experience working with internal customers across multiple departments.
• Knowledge of basic vehicle terminology and maintenance processes.

Only applicants chosen for interview will be contacted. This is an unclassified position unless filled by a classified employee.

The Georgia Department of Public Safety is an Equal Opportunity Employer. Employees and applicants will not be discriminated against on the basis of race, color, religion, gender, natural origin, age, disability, or genetic information.

High school diploma/GED and one (1) year of experience communicating information in a customer service setting are required.