Developer Support Engineer (solis Security)

IT Support Specialist

Manage and resolve support tickets in alignment with SLAs and operational guidelines.

Perform system configuration, troubleshooting, and environment setup across security and IT platforms.

Diagnose application, network, or endpoint issues and provide prompt resolutions.

Escalate complex technical problems to senior teams when required.

Maintain accurate documentation for ticket handling, incident resolutions, and system configurations.

Ensure support operations follow ITIL processes such as Incident, Problem, and Change Management.

Coordinate with internal teams to ensure smooth delivery of support services.

Conduct routine system checks, health monitoring, and preventive maintenance.

Overall 4+ years, including 2+ years in required skills.

Hands-on experience in IT support, technical troubleshooting, and system configuration.

Strong understanding of ticketing systems (ServiceNow, Jira, Zendesk, or similar).

Working knowledge of ITIL frameworks and best practices.

Ability to analyze issues logically and provide efficient solutions.

Solid communication and customer-handling skills.

Experience supporting security or infrastructure environments is an added advantage.