Senior Customer Service Representative

Senior Customer Service Representative

Job Category: Operations

Shifts/Schedules

Shift Details: Tuesday to Saturday 8:30 AM – 5:00 PM

GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities.

Look what you'll get by joining the GEODIS team!

Get Good Money – Fair pay and some jobs come with bonus opportunities.

Get the Right Job/Right Schedule – Part-time, full-time, seasonal – days, nights, weekends, and even gig work. We have the job and shift you want.

Get Paid Early – Payday as early as you want. Access your earnings on demand.

Get Free Healthcare – Access to telemedicine from day 1 at no cost. Other benefit options include healthcare, dental, and vision at affordable costs after a short waiting period.

Get a Break – Paid holidays, time off, short-term disability, and new parent leave are a few of the ways we support time away from work to take care of your life.

Stay Safe – We pride ourselves on a safe, clean, and healthy work environment for everyone.

Get a Voice – We are always asking our teammates to tell us how to make their experience working at GEODIS even better.

Get Promoted – When you are ready to take the next step in your career, we will be there to support you. We promote about 10% of our warehouse workers each year.

Get a Boost – Our GEODIS Compassion Fund makes one-time grants to teammates who have experienced unexpected catastrophes.

Get Involved – Volunteer in your community or donate to the GEODIS Foundation or GEODIS Compassion Fund.

Have FUN – Work with fun, supportive people just like you!

Find Your Place – We value diversity and seek to provide an inclusive culture. Join an Employee Resource Group, participate in an international lunch, or celebrate your heritage to find your place of belonging.

Find Your Future – Whether you are interested in the opportunity to work seasonally or looking to launch your career, GEODIS is the place!

What you will be doing:

Monitors service calls to observe CSRs' demeanor, technical accuracy, and conformity to company policies

Inputs information into computer to compile work volume statistics for accounting purposes and to keep records of customer service requests and complaints

Completes contract forms, determines charges for service requested, collects deposits, prepares change of address records, and issues discontinuance orders

Traces orders as required and notifies customers of any activity concerning their merchandise, including shipping and tracking information

Requirements:

High school diploma or GED (General Education Diploma) equivalency

Minimum 2 years related experience and/or training

Exposure to Tier 1 or 2 warehouse management system or comparable

More about GEODIS

GEODIS is a global third-party logistics provider (3PL for short) powering the supply chains of some of the top brands and manufacturers. Our legacy of excellence in supply chain solutions spans decades. Come find your future with us as we shape the future of logistics.