Specialist Sales | NAPA East Tamaki

Napa Specialist Role

NAPA – NZ's newest trade and specialist customer focused business delivering on our CVP of market leading range, NAPA know how and everyday great value. A very customer and team centric, hands-on business where high calibre, knowledgeable, industry people exceed our customers' expectations everyday by delivering a wide range of products to our trade and specialist customers in the most efficient way via our highly knowledgeable team.

Why our team loves working for NAPA:

• Recognition programs and team incentives for your performance
• An inclusive team environment: our team are important members of GPC
• Ongoing training and career development; we genuinely care about supporting you to reach your full potential
• Attractive team member pricing across all GPC AP businesses
• We proactively support our working parents in a variety of meaningful ways, and our parental leave top-up allowance is one of the ways we do this
• Paid volunteer leave allowing you to give back to your chosen charity/community organisation
• The opportunity to join a progressive global company that continually strives to remain the number one in the automotive aftermarket

About the role: In this highly specialised, customer-focused role, you will work closely with the NAPA Branch Manager and Regional Sales Manager to drive growth and deliver technical expertise across NAPA specialist channels. You will be the primary contact for Trade and Specialist customers, managing key accounts and seeking new business in areas like Commercial & Industrial, Automotive Electrical, Tools & Equipment, and more.

Your role includes maintaining a structured and purposeful customer visit cycle, providing expert product knowledge, and collaborating with branch teams and vendors to grow market share and exceed customer expectations. Safety, technical competency, and continuous learning are key to success in this role. This position requires physical tasks such as lifting and safe vehicle operation.

Specific duties include:

• Leading specialist customer relationships and delivering exceptional service
• Maintaining and growing key accounts within specialist channels
• Providing technical knowledge and support to customers and team members
• Planning and executing targeted customer visits with clear purpose
• Identifying new business opportunities and promoting relevant products and promotions
• Supporting branch teams to enhance service levels and specialist expertise
• Achieving sales and gross profit targets for the territory
• Promoting a culture of safety through adherence to H&S policies

Who we're looking for: To be successful in this role you will ideally have proven experience in sales and account management within specialist or technical trade sectors. You'll enjoy working towards KPI's and targets and have a strong technical understanding of NAPA's specialist channels. A commitment to delivering excellent customer service and growing business through expertise is essential.

• Proven success in sales or account management, preferably within specialist trade or commercial sectors
• Strong customer service focus with the ability to build and maintain key relationships
• High technical competency in relevant NAPA specialist channels such as Automotive Electrical, Tools & Equipment, and Thermal Control
• Excellent communication skills with the ability to explain technical information clearly
• Well organised with the ability to plan targeted and purposeful customer visits
• Results-driven with determination to meet and exceed goals
• Willingness to continuously learn and engage with training
• High work ethic and ability to collaborate effectively within a team
• Commitment to health and safety practices and promoting a safety-first culture

GPC Asia Pacific Movement is in our DNA. We are GPC Asia Pacific: one of the largest industrial and automotive aftermarket parts and service suppliers in Australia, New Zealand and Southeast Asia. Our iconic brands include Repco, NAPA, McLeod Accessories and Motion Industries. Yet we are more than just a parts and service company. We propel people forward. With over 8000 team members in Asia Pacific, and 60k+ globally, being part of Genuine Parts Company won't leave you standing still. Reach is key to our success.