Sales Support I

Sales Support I

Under general supervision, the Sales Support I is responsible for delivering support services to our national account business unit. This role is responsible for the administrative aspects of sales including responding to customer questionnaires, maintaining customer profiles, and advising others on contractual obligations.

Job duties include:

• Developing processes for compiling and supplying customer requests.
• Implementing and maintaining customer profile and contract data in our system.
• Setting up pricing in system per customer agreement.
• Implementing and maintaining listing of active accounts under each customer agreement.
• Assisting branches in understanding their roles and responsibilities in a customer agreement.
• Providing timely responses to branch or other management account inquiries and projects. Resolving problems as they arise.
• Creating presentations for customers including implementation, contract kick-off, review meetings, performance data, and additional requested information.
• Creating reports for customers including performance data, customized reporting, cost savings data, and additional requested information.
• Fielding phone calls and e-mails coming into the department.
• Preparing and participating in customer meetings and conference calls (quarterly reviews, proposals, presentations, projects, issue resolution, etc.)
• Performing other duties as assigned.
• Preparing professional responses to a customer's questionnaires, coordinating with appropriate departments regarding customer requirements, pricing, purchasing agreements and any additional requested information.

Education and experience typically require a bachelor's degree or an equivalent combination.

Knowledge, skills, and abilities include:

• Strong analytical skills.
• Excellent written and verbal communication skills.
• Excellent interpersonal skills.
• Basic Microsoft Office skills primarily utilizing Excel and Power Point.
• Solid math skills and reading comprehension skills.
• Desire to play an active role in servicing customers.
• Positive attitude, high energy level.
• Strong organizational and planning skills required for multitasking and project management to meet multiple deadlines.
• Some product knowledge preferred.
• Ability to gain customer trust.
• Ability and confidence to develop original written correspondence.

Physical demands and licenses/certifications are not required.

Supervisory and budget responsibility are not applicable.

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.