HSC - Field Services Support

Field Services Support Representative

The Field Services Support Representative will provide mobile hydraulic repair of Hydraulic hoses on site offered by Hydraulic Supply Company to current and new clientele, fulfill client orders and perform services at customer locations.

Job Duties

• Diagnose Hydraulic leaks and remove leaking hoses where needed and replace with new hoses on site.
• Communicates with customers and leads to identify and understand their product or service needs; identifies and suggests products and services appropriate to meet those needs.
• Demonstrates the functions and utility of products or services to customers based on their specific needs.
• Ensures customer satisfaction through ongoing communication and relationship management; resolves any issues that may arise post-sale.
• Maintains communication with existing and previous customers, alerting them of new products, services, and enhancements that may be of interest.
• Promote additional sales opportunities while interfacing with customers including but not limited to retails sales (oil, etc.), field service work
• Reports to Sales Manager sales activities including calls, orders, sales, lost business, and any customer or vendor relationship problems.
• Develops leads and opportunities for new hydraulic hose assembly sales through direct market solicitation daily of all industrial and mobile equipment customers
• Perform field service work in removal and re-installation of leaking hose assemblies on customer industrial and mobile equipment.
• Identify, source, and assemble hydraulic and industrial hose components into hose assemblies.
• Performs safe assembly of industrial and hydraulic hose assemblies through crimping process
• Conducts POS activity for customers on site through mobile van equipment.
• Answer customer questions and offer recommendations to the customer.
• Work closely with local HSC Branch Manager and support staff to ensure a smooth operational flow of production and inventory needs.
• Performs other duties as directed and assigned by Management
• Perform after-hours service for customers as needed and described above.

Education & Experience

• High school diploma or equivalent
• Five years of related work experience preferred.
• Sales experience preferred but not required.
• Experience with or aptitude for hydraulic hose & fittings identification and assembly
• Familiarity with shop tools and equipment

Knowledge, Skills, Abilities

• Verbal and written communication skills.
• Interpersonal and customer service skills.
• Sales and negotiation skills.
• Organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Ability to function well in a high-paced and, at times, stressful environment.
• Ability to adapt to a variety of industrial work environments.
• Proficiency with Microsoft Office Suite,P21, CRM or similar software.
• Demonstrate use of safety equipment properly and consistently.
• Meet qualifications to drive a company vehicle, including a clean driving record.
• Possess natural ability to understand and work with machinery.
• Demonstrate exemplary work ethic.
• Ability to work well independently and in a team environment when needed.

Physical Demands:

• Prolonged periods driving in a vehicle.
• Ability to work with hands for an extended period when needed.
• Ability to push, pull, lift, twist, bend and squat.
• Must be able to lift 100 pounds as needed.
• Must be able to travel as directed.

Licenses & Certifications:

Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.

Budget Responsibility: Yes

Company Information:

Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.