Customer Service Supervisor

Customer Service Supervisor

Under limited supervision, the Customer Service Supervisor oversees the daily planning and tasks of the Customer Service Representatives. This role allocates work and provides feedback to the Customer Service Representatives.

Job duties include:

• Monitoring and evaluating performance metrics.
• Observing, asking questions, and coaching employees to detect variations and improve quality and productivity measures. Putting corrective actions in place.
• Identifying training needs and conducting training on operating procedures and other work guidelines.
• Maintaining high-level communication with internal departments (e.g., Purchasing, Accounts Receivable) and coordinating with Outside Sales, Operations, and division leadership to achieve division goals.
• Creating and/or improving department processes in conjunction with other areas. Facilitating change. Utilizing lean tools and methodology.
• Providing assistance and guidance to Customer Service Representatives and Account Representatives.
• Facilitating communications on inquiries and orders; expediting orders/quotes; updating customers as needed.
• Coordinating approval on pricing levels that deviate from system pricing and RMA/CM requests.
• Ensuring Customer Service Representatives follow ISO/quality guidelines and manage daily reporting.
• Providing buy/sell guidance on non-stock inquiries.
• Performing the duties of a Customer Service Representative at times for customer responsiveness.
• Performing other duties as assigned.

Education and experience typically require a bachelor's degree and three to five years of related experience.

Physical demands occasionally require lifting and/or moving up to 25lbs.

Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.