Customer Service Representative

Client Service Representative

Under close supervision, the client service representative is responsible for accurately fulfilling customer orders and managing calls.

Work duties:

• Responds to basic customer inquiries about products, provides quotes, and handles order entry.
• Places customer orders via phone, fax, email, electronic methods, or walk-in sales.
• Influences the profitability of Motion Industries by negotiating the sale and purchase price within certain parameters.
• May adjust prices for non-contract customers to meet their demands based on competition, while maximizing profits for Motion Industries.
• Builds relationships with customers to ensure repeat business by engaging with the client and managing process improvements.
• Places orders for items to ensure adequate inventory levels for customers.
• May place orders without approval for orders up to $5,000 USD per line and $10,000 USD per purchase order.
• Responsible for the supply of products in branch inventory, distribution center inventory, or supplier inventory.
• Determines the most cost-effective shipping method for customer orders.
• Partners with account representatives to ensure customer satisfaction.
• Accelerates pending orders.
• May extract inventory and prepare the order for shipment to the customer.
• May handle customer returns.
• Performs other tasks assigned.

Education and experience:

• University degree.
• Bilingual: Spanish/English. Intermediate/advanced level English (ability to communicate fluently in technical conversations).
• Experience in purchasing and following up with customers and suppliers.

Knowledge and skills:

• Reliability, organization, and attention to detail required.
• Strong communication skills including written, verbal, and listening.
• Ability to multitask and required time management skills.
• Moderate computer skills including information processing, internal and external communication via email, use of business systems, and internet product search capabilities.
• Product knowledge preferred.

Company information:

Motion Industries offers an excellent benefits package including major medical, dental, vacation, and holiday pay options.

Disclaimer:

This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to be a complete inventory of all duties, responsibilities, and skills required. Management reserves the right to add or modify duties at any time.