Customer Service Representative, U.S.

Customer Service Representative

Want to join an expanding company in one of the world's fastest-growing industries? GENLED Brands is a global LED manufacturer with factories on three continents, producing architectural and signage lighting solutions sold in 66 countries. And we need a meticulous, proactive and resourceful full-time Customer Service Representative to join our team in East Rutherford, NJ.

GENLED Brands is comprised of AgiLight, established in 2003, and Acolyte, which opened in 2009. GENLED Brands has invested heavily in new equipment and facilities. Now it's time for us to make a similar investment in people. Join a highly motivated, dedicated and friendly team with lots of advancement opportunities around the globe as we strive to provide our customers with a best-in-class experience.

Responsibilities:

• Deliver excellent service to various customers from different market applications (LED architectural lighting, LED signage lighting) via close cooperation with various internal and external stakeholders.
• Build and maintain solid customer relationships.
• Provide accurate and timely quotations to customers.
• Create and enter orders in the system.
• Provide support to the Sales team (e.g., quotations, delivery status, order reports).
• Manage daily customer orders in a timely manner (receive and confirm all orders with customer, provide shipment tracking or order status if on back order).
• Handle and resolve operational issues that may arise from the end-to-end sales process (e.g., order status, deliveries, invoicing, returns).
• Engage with other functions to ensure best-in-class customer service support (e.g., sales teams, supply chain, logistics)
• Proactively participate in daily shipping activities to include preparing shipping documents, ensuring accuracy and returning paperwork to the warehouse to meet deadlines.
• Establish and conduct regular customer review calls while building follow-up action plans tracked in CRM system.

Requirements:

• Associate's Degree in Business or relevant discipline with a minimum of 2 years of Customer Service or Sales Operations experience.
• Proven track record (knowledge of LED signage or LED architectural lighting industry is a plus).
• Inside Sales and Customer Service skills.
• Proficiency in Microsoft Office and Order Entry software.
• Working knowledge of Microsoft Dynamics CRM preferred.
• Self-motivated, able to independently manage various activities with minimal supervision.
• Customer-oriented mindset.
• Excellent communication, listening and collaboration skills with a problem-solving mindset.
• This position is subject to background checks.

Benefits:

• Competitive compensation (based on experience).
• Comprehensive medical, dental and vision insurance.
• Employer-paid life insurance.
• 401(k) employer contribution.
• Paid time off and holidays.
• Dynamic work environment.
• Opportunity for advancement.