Sportsbook Customer Support Analyst
Genius Sports
Sportsbook Customer Support Analyst
By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalised than ever before.
The role: Join the Genius team helping sportsbooks level up with live data, expert services, and fan-first experiences that drive global engagement.
What you'll do:
- Providing customer support to our clients
- Solving and prioritizing incoming requests
- Collaborating with internal teams
- Creating and maintaining a knowledge base
What you'll bring:
- Excellent communication in both written and verbal English
- Strong problem-solving skills and confidence with various computer systems
- Ability to multitask and prioritize tasks while working independently and under pressure
- Prior experience in customer support is a plus
We enjoy an 'office-first' culture and maximize opportunities to collaborate, connect and learn together. Our hybrid working models differ depending on your role and location.
As well as a competitive salary and range of benefits, we're committed to supporting employee wellbeing and helping you grow your skills, experience and career.
We strive to create an inclusive working environment, where everyone feels a sense of belonging and the ability to make a difference.
Let us know when you apply if you need any assistance during the recruiting process due to a disability.