Intern - Systems Support Analyst

Intern - Systems Support Analyst

Founded in 1999, Geneva Trading is a premier global principal trading firm with strategically located offices in Chicago, Dublin, and London. Our relentless focus on trading excellence combined with technological innovation has equipped us with a best-in-class proprietary trading platform, enabling us to compete at the highest levels in the global markets. Rooted in a culture of integrity, collaboration, and an unwavering passion for progress, we foster an environment of personal and professional excellence. Our nimble organizational structure and entrepreneurial spirit attract top-tier talent with a passion for innovation, laying the foundation and driving our consistent success in the industry.

Geneva Trading is looking for students to join our systems support team for a systems support analyst apprenticeship next year. Our systems support analyst apprenticeship is a 15-week part-time on-site role that gives you hands-on experience working desktop and general IT support in the trading industry. Our systems support interns are expected to learn on the job by asking questions, applying classroom knowledge and real world experience, all whilst learning from experienced IT professionals. You'll receive mentorship by industry pros and will receive additional support from the Human Resources team to enhance your experience. This is a temporary part-time opportunity; start date and hours are flexible based on your academic schedule.

As a Systems Support Analyst (Apprentice) you will:

• Respond to hardware and software support issues from employees for Microsoft Office applications (Word, Outlook, Excel), Phone/Voicemail, Printers, etc.
• Set up, configure, and install new workstations, monitors, etc.
• Install and configure applications as requested
• Set up/remove user accounts as required
• Track and update IT inventory
• Perform miscellaneous related duties as assigned

Required Qualifications:

• Currently enrolled in an associate's or bachelor's degree program in Information Technology or similar field of study
• Experience troubleshooting, basic networking concepts, and Windows OS
• Excellent customer service and general hardware knowledge
• Physical demands include the ability to lift up to 50 pounds

Preferred Qualifications:

• Experience with application support and hardware builds highly preferred
• Strong project management experience preferred
• Prior work experience in Help Desk, Desktop Support, IT Support, or End User Support preferred

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.