Staff Machine Learning Engineer

Staff Machine Learning Engineer

The Conversational AI group are seeking a Staff Machine Learning Engineer to join the team and drive the innovation and evolution of our Conversational AI solutions with a focus on Generative AI systems at global scale (reaching over 7,500 organizations in 100+ countries). This role offers the opportunity to shape the future of our AI capabilities while leading complex technical initiatives that will shape our journey towards Agentic AI. You'll work at the intersection of cutting-edge AI research and practical implementation, delivering solutions that have a significant organizational impact. You will collaborate closely with UX designers, and product teams supporting each other to bring state-of-the-art AI technologies to production.

This is an opportunity to shape the future of AI-driven conversations and develop robust, scalable architectures for intelligent agents. And a great opportunity to work at the intersection of software engineering and AI research. If you are passionate about building next-generation AI applications and have a strong background in software engineering, distributed systems, and AI development, we'd love to hear from you.

What You Will Do:

• Lead innovation and strategy: design and execute POCs that push the boundaries of conversational AI and virtual agent capabilities, contributing to organizational growth through creative technical solutions.
• Architect and develop: maintain, enhance, and evolve our Virtual Agents engine, applying advanced AI/ML concepts to solve extremely complex problems in natural language understanding and generation.
• Drive technical vision: shape and deliver our roadmap toward Agentic AI, translating cutting-edge research into practical and scalable solutions.
• Project leadership: manage major technical initiatives involving cross-functional teams, delegating work effectively while maintaining high standards through technical review.
• Mentor and guide: provide technical coaching and training to engineers across the organization, explaining complex AI concepts to stakeholders at all levels.
• Influence and collaborate: work closely with product teams, customers, and vendors to translate business requirements into innovative technical solutions.

What We're Looking For:

• Ideally, a degree in Computer Science, Software Engineering, Data Science, or related disciplines. However, this is not a hard requirement as we recognize there are many diverse paths into software careers.
• 7+ years of software engineering experience with demonstrated expertise in AI/ML systems (advanced degrees may reduce requirement by 2--4 years).
• Deep expertise in conversational AI, NLP, and dialogue systems with a proven track record of delivering production systems.
• Strong software engineering fundamentals, including system design, data structures, algorithms, and software architecture.
• Experience leading complex technical projects and managing technical deliverables.
• Excellent communication skills with the ability to influence and explain complex concepts across organizational levels.
• Strong problem-solving skills and ability to work in a fast-paced, collaborative environment.
• Independent judgment in developing novel approaches to challenging AI problems.

Benefits:

• Flexible work schedules and work-from-home options
• Development and career growth opportunities
• Excellent pension scheme
• Bonus scheme
• Health Insurance
• Income Protection & Life Assurance
• Family-friendly leave allowances, including paid maternity and paternity leave.

If you are excited about pushing the boundaries of conversational AI and agentic intelligence while leveraging strong software skills, we encourage you to apply and be part of our team!