Senior Software Engineer: Python

Senior Software Engineer: Python

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Location: We are open to this person working hybrid from our office in Galway or remote within Ireland

Summary: An exciting opportunity to work and make meaningful contribution to cutting edge conversational AI systems including bots and copilots. Leveraging the latest technologies in ML/NLP including integrations with latest LLM technologies.

The team you will join is the heartbeat of language understanding in our chat bot and agent copilot products. In a micro services architecture, we leverage the latest technologies both traditional ML/NLU/NP methodologies and more modern generative AI to power these products for Genesys. As a member of the team, you will be adding new features to these micro services allowing Genesys to be leader in self-service automation and agentic AI

Key Responsibilities: The primary responsibilities for this role include (but are not limited to):

• Core contributor to feature road map, with high quality code contributions, working efficiently using latest technologies.
• High degree of experience with Python, closely monitoring changes in the community and recommending new libraries and concepts to team and leadership.
• Building and maintaining high throughput RESTful APIs.
• Excellent communication skills, particularly in technical conversations, ability to explain complex technical concepts to stakeholders.
• Team player: Ability to row in behind ideas and concepts from more senior team members, mentoring junior engineers. Peer reviewing other engineers code contribution with an attention to detail and clear communication.

Minimum Requirements:

• 4+ years of relevant experience
• High degree of understanding of Python.
• Demonstrated skills building highly available RESTful APIs.
• Demonstrated work within a high performing engineering team as a key technical contributor.

Bonus Requirements:

• Experience with Cloud Services such as AWS.
• Experience with of NLU/NLP or other ML concepts.
• Fine-tuning foundational models, prompt engineering for LLMs.

Our Benefits:

• Flexible work schedules and work-from-home options
• Development and career growth opportunities
• Excellent pension scheme
• Bonus scheme
• Health Insurance
• Income Protection & Life Assurance

If a Genesys employee referred you, please use the link they sent you to apply.