Senior GRC Engineer

Product Security GRC Program Manager

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Role Overview

Protecting customer, employee, and enterprise data at scale sits at the core of Genesys Cloud, where secure, resilient experiences power how organizations engage with millions of users globally. This role drives the integrity and evolution of the Product Security GRC program, ensuring that modern cloud architectures, AI-driven services, and microservices environments operate with strong, validated security controls. At Genesys, we are advancing customer experience through empathy and innovation, and this position directly shapes how trust is built into every interaction.

You will own end-to-end security assurance across cloud platforms, applications, and third-party ecosystems, influencing architecture decisions and enabling engineering teams to deliver secure, compliant solutions. Working across Product Security, Engineering, and Audit teams, you will translate complex regulatory and framework requirements into scalable technical controls that align with real-world system design. This role offers exposure to enterprise-scale SaaS environments, evolving regulatory landscapes, and emerging technologies, positioning you to influence both platform direction and long-term security strategy.

Key Responsibilities:

• Lead comprehensive security assessments across applications, cloud services, and third-party integrations to identify and mitigate risk at scale
• Evaluate and validate security controls against frameworks such as ISO 27001, SOC 2, PCI DSS, and NIST CSF to ensure continuous compliance and operational effectiveness
• Review cloud and application architectures to identify design risks, misconfigurations, and control gaps, driving secure-by-design principles
• Influence engineering decisions by providing actionable security guidance aligned with zero trust, least privilege, and secure SDLC practices
• Partner with internal and external auditors to demonstrate control effectiveness through technical walkthroughs, evidence presentation, and audit support
• Translate regulatory and compliance requirements into technical specifications that can be consistently implemented across distributed systems
• Drive remediation efforts by collaborating with cross-functional stakeholders to resolve identified risks and strengthen security posture
• Enable security at scale by improving GRC processes, tooling, and automation across the Genesys Cloud platform

Required Qualifications:

• 5+ years of experience in GRC, cloud security, security engineering, or architecture review within complex technology environments
• Current valid Reliability Status required for handling Protected A and Protected B information under Canadian standards
• Strong expertise in cloud platforms, particularly AWS, and their native security services and controls
• Demonstrated experience reviewing architecture diagrams, data flows, and engineering design patterns in SaaS environments
• Deep familiarity with security frameworks including ISO 27001, SOC 2, PCI DSS, and NIST CSF
• Proven ability to conduct technical risk assessments and translate findings into actionable remediation strategies
• Solid understanding of CI/CD pipelines, identity and access management, network security, and monitoring systems
• Strong communication skills with the ability to convey complex technical risks to both technical and business stakeholders

Preferred Qualifications:

• Enhanced Reliability Status or eligibility to obtain it
• Experience with scripting or programming using Python or PowerShell
• Exposure to AI and machine learning architectures and governance considerations
• Experience with API integrations and orchestration in distributed systems
• Relevant certifications such as CISSP, CISM, CRISC, CCSP, or AWS Security Specialty
• Familiarity with threat modeling methodologies and secure design practices
• Experience with security-as-code or policy-as-code approaches
• Background in high-scale SaaS or regulated environments
• Demonstrated ability to mentor or support junior team members

Benefits That Support You:

We invest in your well-being, because when you're at your best, so are the experiences you create.

• Comprehensive extended group health coverage
• Generous paid time off, including vacation and personal leave
• Retirement savings program with employer RRSP matching up to a prescribed maximum amount
• Family-friendly benefits, including parental leave top-up and adoption assistance
• Growth and development opportunities through access to learning resources and internal mobility programs

This is an active opening at Genesys. We use Artificial Intelligence to support the hiring process, but every application is reviewed by our Talent Acquisition team, looking beyond keywords to focus on your experience and potential.

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

116,000.00 - $150,200.00

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.