Sales Admin Mexico

Sales Admin Role (Latam)

The Sales Admin role is integral to supporting executive leadership, the sub-regional sales team, and cross-functional departments. It ensures smooth operations, fosters efficiency, and plays a pivotal role in building a cohesive and value-driven workplace culture. This position requires a proactive mindset, exceptional organizational skills, and the ability to embody and promote Genesys' core values: Embrace Empathy, Fly in Formation, and Go Big.

Primary responsibilities:

• Executive Assistant to Sales VP and Directors: Calendar & Schedule Management, Travel Coordination, Communication & Correspondence, Meeting Preparation, Confidentiality
• Office administration (Support focused on Sales team): BCD Travel Administrator and travel emergencies, Provide administrative support to the sales team, Coordinate meetings, presentations, and communications between the sales team and clients
• Event Planning and Budget Management for Sales Team: Quarterly Business Reviews (QBRs), Sales Events, CX Day, CX Workshop, Room reservations, Merchandising and gift preparation, Identifying participants, Coordinating coffee breaks
• Executive Visits: Create and implement a standard process for executive visits
• HR, IT, and Facilities Support (Applicable for México, NOLA, SOLA): HR Support, IT Support, Facilities Support
• Finance and Invoice Management (Mexico, SOLA, NOLA): Support the finance team by collecting invoices at the end of the month, Amex (Corporate credit card Administration)
• Purchasing process: Effectively manage the purchasing process, onboarding of new vendors, creating purchase requisitions and ensuring the Sub-region's needs are met efficiently and cost-effectively
• General Problem-Solving and Relationship Management: Act as a liaison between executives, team members, Proactively anticipate needs, troubleshoot administrative issues, and maintain smooth team communication
• Corporate Communication and Coordination: Serve as the primary point of contact for LATAM Leadership and Genesys Corporate Teams, including Facilities, Events, Diversity, Equity & Inclusion (DEI), Purchasing, and other departments

Expectations for Role Execution:

• Ownership and Empower: Take full ownership of office administration, ensuring smooth daily operations without constant oversight.
• Collaboration and Communication: Maintain consistent and clear communication with LATAM Leadership POC and U.S. corporate teams, ensuring alignment on initiatives and standards.
• Strategic Thinking and Problem-Solving: Serve as a trusted advisor to Sales Leadership, offering solutions that improve efficiency and productivity.
• Cultural Leadership: Act as a Genesys Values Ambassador, modeling Embrace Empathy, Fly in Formation, and Go Big.
• Process Improvement and Documentation: Create Standard Operating Procedures (SOPs) for recurring events, ensuring consistency and scalability.
• Global Alignment and High-Level Collaboration: Represent the LATAM region in high-level conversations with corporate stakeholders, ensuring regional needs are understood and incorporated into global strategies.

Key Performance Indicators (KPIs) and Metrics: Performance will be measured by the ability to meet deadlines, event success, stakeholder feedback, and smooth execution of administrative tasks.

Technology and Tools: Proficiency in tools such as Microsoft Office is required to manage daily administrative tasks effectively.

Time Management and Multitasking: Strong time management and multitasking skills to prioritize tasks effectively in a dynamic environment with competing demands.

Decision-Making Autonomy and Accountability: While autonomy is granted for routine decisions, key decisions related to budget allocation, event scope, and vendor selection should align with executive leadership priorities.

Training and Development Opportunities: The Sales Admin will have access to ongoing training opportunities to enhance administrative skills, stay updated on company tools, and develop leadership competencies.

Scope of Support Across Regions: Support for LATAM is primary, but cross-regional support may be required depending on business needs, with coordination between LATAM.

Crisis Management or Unexpected Situations: Proactively manage unforeseen circumstances such as travel disruptions, last-minute meeting changes, and urgent requests from executives.