Patient Services Specialist

Front Desk/Check In/Check Out

Front office position for a General Surgery Practice. This position is responsible for: patient check in, check out, answering calls, document management, and insurance verification.

What You'll Do:

• Greet patients and collect required demographic and insurance information
• Interact with patients', physicians and other staff, both internal and external, providing timely and responsive information
• Coordinate processes and route all paperwork as required to meet physician and facility requirements
• Make patient appointments
• Answer phone calls and route to appropriate staff member
• Check patients in and out of computer system and collect required payments
• Complete all "tasks" in a timely manner
• Scan internal documents accurately into patient's medical record
• Demonstrate courteous and helpfulness toward patients and their families
• Display flexibility in work schedule dependent on clinic needs
• Other duties as assigned
• Maintains strictest confidentiality in accordance with HIPAA compliance

Qualifications:

Education: High school diploma or equivalent

Certification/Licensure: Not required

This position is located in Fort Myers, FL

Skills: Medical Terminology, competent use of computer systems, software and 10-key calculators, strong organizational and interpersonal skills, experience with customer service, familiarity with computers and other office equipment, ability to maintain confidentiality of sensitive information, ability to prioritize responsibilities, must be able to act calmly and effectively in busy or stressful situations, knowledge of insurance plans and procedures, requires adherence to all policies and procedures, including standards for safety, attendance, punctuality and personal appearance. Must be able to establish and maintain effective working relationships with managers and peers.