Support Analyst - Davison Road Plant

Site Support Analyst

The Site Support Analyst provides hands-on technical support for IT hardware, software, and end-user services within the warehouse environment. This role ensures reliable operation of IT systems, resolves technical issues promptly, and supports business-critical processes by maintaining compliance with corporate IT standards.

Hardware & Infrastructure Support

• Install, configure, and maintain IT hardware including PCs, laptops, printers, scanners, and mobile devices.
• Perform routine hardware diagnostics and preventive maintenance.
• Coordinate with vendors for hardware repairs and warranty claims.
• Track and manage IT assets to ensure accurate inventory records.

End-User Support

• Provide first-level and second-level technical support for warehouse staff and remote users.
• Troubleshoot issues related to operating systems, applications, and network connectivity.
• Escalate complex issues to appropriate teams while maintaining ownership until resolution.
• Document solutions and contribute to the knowledge base for common issues.

Operational Compliance & Security

• Ensure adherence to IT security policies and access control procedures.
• Assist with software updates, patches, and antivirus deployments.
• Support audits and compliance checks for IT systems and processes.

Collaboration & Communication

• Work closely with global IT teams to align site operations with corporate standards.
• Communicate effectively with end-users to provide clear instructions and updates.
• Participate in IT projects such as hardware refreshes and technology rollouts.

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From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions.

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