Field Service Representative - GM Defense

Field Service Representative

Hybrid: This position requires an employee to be onsite three days per week at either the Warren Technical Center or Milford Proving Grounds as dictated by current projects.

About GM Defense: GM Defense is driving the future of military mobility by leveraging the best-in-class capabilities of General Motors for unmatched innovation, proven performance, and breakthrough life-cycle economics. We deliver reliable, affordable, and innovative products across a full spectrum of capabilities - integrated vehicles, electrification, autonomy, robotics, and security.

The Role: The Field Service Representative (FSR) is the 'voice of the customer' assuring segment leading warranty and customer satisfaction. You will directly interface the Vehicle Chief Engineer and Program Team members, all of the Engineering teams, and the related Manufacturing Plants.

You'll serve as a liaison between General Motors Defense and the customer to help coordinate, communicate, review, and provide support for the HD SUV and other GMO platforms. You will provide technical and administrative support to resolve problems related to maintenance, training, quality, readiness, and sustainability.

What You'll Do:

• Perform vehicle disassembly, reassembly, and verification of proper operation
• Determine serviceability of vehicle systems, and the need for repair
• Use scan tool and multimeter, with schematics to diagnose and repair vehicle subsystems
• Replace worn or damaged pans with new or reconditioned parts.
• Perform maintenance in accordance with prescribed Technical Manuals.
• Retrofit of vehicle components in accordance with instructions
• Properly document all activities as required by task and for reporting purposes.
• Travel up to 90% of the time to customer locations
• Support Warranty claims processes
• Perform early issue identification, tracking and resolution
• Assist in the Develop of Operator and Maintainer training
• Perform service procedure validation
• Perform special assignments as requested

Your Skills & Abilities (Required Qualifications):

• Bachelor of Science degree or equivalent experience (engineering degree preferred)
• 2 years' experience in one or more of the following: Quality, Engineering, Plant Manufacturing, Product Development, Supplier Quality, Field Service Representative, Field Service Engineering
• Travel up to 90% both domestic and international
• Able to lift 50 pounds
• Comfortable with ambiguous environments
• High degree of problem-solving skills & experience
• High level of oral and written communication & presentation skills
• Ability to work independently and identify issues through data
• High level of interpersonal skills to effectively work with others and in a team environment
• Candidate must be a U.S. Person (U.S. citizen, U.S. permanent resident, asylee or refugee).
• Eligible to obtain Secret U.S Security Clearance after hire

What Will Give You a Competitive Edge (Preferred Qualifications):

• Education/certificates in vehicle service repair

This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.

This position requires eligibility to access classified information at the Secret U.S. Security Clearance level for which the U.S. Government requires U.S. Citizenship. The successful candidate must have eligibility to access classified information at that level.

The position is subject to export control restrictions and requires the successful candidate to be a U.S. Person (U.S. citizen, U.S. permanent resident, asylee or refugee).

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE. THIS INCLUDES DIRECT COMPANY SPONSORSHIP, ENTRY OF GM AS THE IMMIGRATION EMPLOYER OF RECORD ON A GOVERNMENT FORM, AND ANY WORK AUTHORIZATION REQUIRING A WRITTEN SUBMISSION OR OTHER IMMIGRATION SUPPORT FROM THE COMPANY (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, etc.)

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