Design Release Engineer - Ota/service Programming

GSP AS OTA AND SERVICE DATA RELEASE ENGINEER

The role is categorized as hybrid. This means the successful candidate is expected to report to the office three times per week or other frequency dictated by the business.

As a GSPAS (Global Softpart and Programming Authoring System) OTA and Service Data Release Engineer, you will be responsible for authoring to-be packages for assigned VeSCoM and controllers that will be deployed via Over-the-Air (OTA) or Techline Connect (TLC). The goal of our team is to work with a wide variety of data and systems to enable Over-the-Air (OTA) updates and dealership technicians around the globe to successfully program customer vehicles. This is accomplished by working globally and cross-functionally to capture and implement all service programming requirements for each vehicle platform, by comprehending manufacturing data and engineering releases in order to deliver the right content for each unique vehicle, and by working to ensure our customers have the tools and capability to repair and reprogram their vehicles as needed.

Key Responsibilities:

• Release and promote part usages for all externally released VeSCoMs within the GSPAS system to generate to-be packages used by OTA and/or dealers.
• Research and triage systems or releases related issues to generate healthy to-be packages by comprehending ECR (Engineering Change Requests) release intends and following the correct release process.
• Collaborate with GSPAS IT teams to continuously develop new features as well as enhance existing features to meet the increased complexity of the vehicles.
• Lead the rest of the GSPAS data engineers to improve GSPAS authoring quality to improve the first-time success rate for both OTA and service programming events.
• Create and reviews metric data to improve authoring qualities and efficiencies.
• Review and resolve service programming supports for assigned controllers and vehicles by using corporate databases to obtain information vital to support vehicle updates in the fields.
• Information gathering and research from various resources to support vehicle STC, SORP, and post-STC suppliers; sources include MLCRD, PLCRD, diagnostic specifications, and ASTS.
• Work with captured information and query tools such as SQL to update the Service Programming System (SPS) database with control module data, software, and calibrations based on engineering release direction.
• Identify and author appropriate pre- and post-programming instructions to assist technicians in completing successful programming events.
• Validate vehicle communication and module programming for new vehicle launches.
• Work with Data File Release Engineers, Serviceability of Design Engineers, Brand Quality, Software VSE's, and other teams to resolve vehicle programming-related issues.
• Assist the Techline Customer Support Center (TCSC) in resolving dealership technician reprogramming issues.
• Prioritize work to meet data delivery schedules.
• Support special projects related to embedded software deployment projects.

Required Skills & Abilities (Qualifications):

• Bachelor of Science in Electrical Engineering, Computer Engineering, or Computer Science or equivalent experience within the automotive industry or engineering.
• 5 years of experience in an OTA update, service programming, or diagnostic position.
• Strong problem-solving skills and the ability to function autonomously with limited direction.
• Strong interpersonal skills to work effectively multi-functionally and cross-culturally.
• Great teammate with excellent organization, attention to detail, and communication skills.
• High-level oral and written communication skills.

Preferred Skills & Abilities:

• 3+ years of experience in OTA, service programming, or automotive electrical systems.
• Experience in project management that included formal requirement creation, UAT test case creation, and testing to provide post-deployment support.
• Understanding and capability to work with databases and query tools such as SQL and Oracle.
• Knowledge of GM business processes, systems, and tools includes Engineering Change Management (ECM), Soft Part Release (SPR), Problem Resolution and Tracking System (PRTS), Vehicle Service Management System (VSMSOTA), GSAPS, Vehicle Control Application Management (VCAM), and Development Programming System (DPS).
• Solid understanding of vehicle systems, working technical knowledge with prior automotive service or engineering experience, and understanding vehicle data communication protocols used in service programming and diagnostic.

This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.

The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The compensation may not be representative for positions located outside of New York, Colorado, California, or Washington.

The salary range for this role is $111,000 to $202,000. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.

Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.

GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.