Automation & Warehouse Systems

Support automated systems including ASRS, AutoStore, ICS, printers, and MEC-connected equipment.

Assist engineers and vendors with onsite troubleshooting during outages or maintenance windows.

Maintain operational continuity during ASRS or automation-related incidents.

Project & Deployment Support

Support enterprise initiatives including WMS Infor rollouts, 802.1x deployment, OSWAT, digital slotting, and network modernization.

Participate in go-live activities, cutovers, weekend maintenance windows, and after-hours support as needed.

Conduct onsite validation testing and provide feedback to project teams.

Execute device and infrastructure readiness tasks for new facility expansions (ex: Davison Road).

Assist with extract cleanup, data verification, and process improvement work to reduce manual, non–value-added tasks at the site.

Partner with operations teams to ensure consistent reporting, accuracy, and compliance with CCA standards.

Maintain site inventory of IT assets and ensure compliance with GM security policies.

Keep process documentation, knowledge articles, and troubleshooting guides up to date.

Contribute to standardization of configurations, device setup, and IT workflows across all CCA sites.

Partner with site leadership, supervisors, and operators to understand issues impacting throughput or quality.

Escalate high-impact issues to central teams (Network, Cybersecurity, WMS, ASRS Engineering, etc.).

Demonstrate strong communication and customer-service skills aligned with GM core behaviors (One Team, It's On Me, Innovate & Embrace Change).