IT Infrastructure & Support Specialist - Buffalo, NY

IT Infrastructure Lead

We are seeking a highly motivated and experienced IT Infrastructure Lead to join our team. In this role, you will be responsible for ensuring the stability, security, and efficiency of our IT infrastructure, with a focus on supporting our manufacturing environment. You will leverage your technical expertise, leadership skills, and business acumen to drive impactful solutions and foster strong relationships with internal and external stakeholders.

Responsibilities

Strategic Impact: Deliver differential work that directly contributes to the success of internal and external business operations.

Relationship Management: Utilize strong interpersonal communication and relationship-building skills to collaborate effectively with colleagues, business partners, and vendors.

Technical Proficiency: Demonstrate advanced proficiency in current desktop productivity tools, Aruba systems, and network troubleshooting to resolve complex technical issues.

Problem Solving: Apply analytical skills to identify problems, develop innovative solutions, and implement them effectively.

Leadership: Provide proven leadership in guiding and mentoring teams, fostering a culture of collaboration, and driving continuous improvement.

Influence: Influence Plant Leadership Team (PLT) and other business partners to align IT initiatives with business objectives and priorities.

Self-Motivation: Exhibit a self-motivated attitude with a strong mindset for success, proactively seeking opportunities to improve processes and drive results.

Manufacturing Expertise: Leverage advanced experience in a manufacturing environment to understand and address the unique IT challenges and requirements of the industry.

RDS Squad/Team Leadership: Provide advanced leadership and guidance to Remote Desktop Services (RDS) squads or teams, ensuring the delivery of high-quality services and support.

Identity and Access Management: Manage and maintain Imprivata single sign-on solutions to enhance security and streamline user access.

Remote Access Solutions: Oversee Remote Desktop Services (RDS) to provide seamless access to applications and resources for remote users.

Virtualization: Manage Virtual Desktop Infrastructure (VDI) environments to ensure optimal performance and user experience for remote users.

Thin Client Infrastructure: Lead Dell WYSE Thin Client deployment and management efforts, ensuring efficient and secure access to virtualized environments.

VDI & RDS Optimization: Leverage VDI & RDS expertise to drive differential outcomes, improvements, and enhance the end-user experience at our manufacturing locations and in support of the business.

IT Staff Development: Teach and develop IT staff at our manufacturing sites and within the corporate environment, fostering a culture of continuous learning and improvement.

Minimum Qualifications

Associate's Degree in Computer Science, Information Technology, or a related field

5+ years of experience in IT infrastructure management, with a focus on manufacturing environments

Advanced proficiency in Aruba systems, network troubleshooting, and desktop productivity tools

Proven leadership experience, with the ability to motivate and guide teams

Excellent interpersonal communication and relationship-building skills with strong analytical/problem-solving skills

Experience with Imprivata single sign-on, Remote Desktop Services (RDS), VDI, and Dell WYSE Thin Clients

Deep expertise in VDI & RDS technologies, with a proven track record of driving improvements and enhancing the end-user experience

Demonstrated ability to teach, mentor, and develop IT staff at various levels

Preferred Qualifications

Bachelor's degree in Computer Science, Information Technology, or a related field

Additional Considerations

Applicants for this position must be currently authorized to work in the United States on a full-time basis, and General Mills will not sponsor applicants for this position for work visas. International relocations or remote assignments will not be considered for this role.

Salary Range: $70100.00 - $116900.00 / Annually.

At General Mills, we strive for each employee's pay at any point in their career to reflect their experiences, performance, and skills for their current role. The salary range for this role represents the numerous factors considered in the hiring decisions including, but not limited to, educations, skills, work experience, certifications, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range. Beyond base salary, General Mills offers a competitive Total Rewards package focusing on your overall well-being. We are proud to offer a foundation of health benefits, retirement and financial wellbeing, time off programs, wellbeing support, and perks. Benefits may vary by role, country, region, union status, and other employment status factors. You may also be eligible to participate in an annual incentive program. An incentive award, if any, depends on various factors, including, individual and organizational performance.

Reasonable Accommodation Request: If you need to request an accommodation during the application or hiring process, please fill out our online accommodations request form.