Cyber Security Engineer I – Technology Asset Management

Cyber Security Engineer I – Technology Asset Management

India is among the top ten priority markets for General Mills, and hosts our Global Shared Services Centre. This is the Global Shared Services arm of General Mills Inc., which supports its operations worldwide. With over 1,300 employees in Mumbai, the center has capabilities in the areas of Supply Chain, Finance, HR, Digital and Technology, Sales Capabilities, Consumer Insights, ITQ (R&D & Quality), and Enterprise Business Services. Learning and capacity-building is a key ingredient of our success.

Position Title: Cyber Security Engineer I – Technology Asset Management Function/Group Digital & Technology

Location: Mumbai

Shift Timing: 11:30 AM to 08:30 PM

Role Reports To: D&T Manager – Cyber Security, Technology Asset Management

About General Mills:

General Mills was founded in 1866 when Cadwallader Washburn boldly bought the largest flour mill west of the Mississippi. That pioneering spirit lives on today through our leadership team who upholds a vision of relentless innovation while being a force for good. For more details check out

General Mills India Center (GIC) is our global capability center in Mumbai that works as an extension of our global organization delivering business value, service excellence and growth, while standing for good for our planet and people. With our team of 1800+ professionals, we deliver superior value across the areas of Supply chain (SC), Digital & Technology (D&T) Innovation, Technology & Quality (ITQ), Consumer and Market Intelligence (CMI), Sales Strategy & Intelligence (SSI), Global Shared Services (GSS), Finance Shared Services (FSS) and Human Resources Shared Services (HRSS).

We advocate for advancing equity and inclusion to create more equitable workplaces and a better tomorrow.

Job Overview

Function Overview:

The Digital and Technology team at General Mills stands as the largest and foremost unit, dedicated to exploring the latest trends and innovations in technology while leading the adoption of cutting-edge technologies across the organization. Collaborating closely with global business teams, the focus is on understanding business models and identifying opportunities to leverage technology for increased efficiency and disruption. The team's expertise spans a wide range of areas, including AI/ML, Data Science, IoT, NLP, Cloud, Infrastructure, RPA and Automation, Digital Transformation, Cyber Security, Blockchain, SAP S4 HANA and Enterprise Architecture. The MillsWorks initiative embodies an agile@scale delivery model, where business and technology teams operate cohesively in pods with a unified mission to deliver value for the company. Employees working on significant technology projects are recognized as Digital Transformation change agents. The team places a strong emphasis on service partnerships and employee engagement with a commitment to advancing equity and supporting communities. In fostering an inclusive culture, the team values individuals passionate about learning and growing with technology, exemplified by the "Work with Heart" philosophy, emphasizing results over facetime.

Purpose of the Role

General Mills India Centre seeks a passionate, detail-oriented Cyber Security Technology Asset Management (TAM) Engineer to join our IT team. This critical role drives the planning, execution, monitoring, and improvement of our enterprise Configuration Management Process, focusing on building, monitoring, and maintaining the Configuration Management Database (CMDB) within the ServiceNow environment. The successful candidate will ensure data accuracy, facilitate effective IT asset management, and collaborate extensively with product and technology teams to develop solution roadmaps, align strategies, and ensure successful execution of TAM initiatives. This position involves significant platform development, including ITOM discovery, integrations with external data sources, and process automation through scripting and code development.

Key Accountabilities

• CMDB Stewardship: Act as the CMDB subject matter expert, owning data integrity, accuracy, and governance.
• Configuration Management: Engineer and maintain scalable configuration and asset data models across on-prem, cloud, and hybrid environments.
• ServiceNow Administration & Development: Design, develop, and optimize ServiceNow ITAM and ITOM solutions, including workflows, business rules, client/server scripts, UI components, and forms.
• Automation & Scripting: Develop and maintain automation using JavaScript and native ServiceNow capabilities to streamline discovery, CMDB, and asset lifecycle processes.
• Integration & API Management: Engineer and support integration between ServiceNow and enterprise systems (e.g., cloud platforms, monitoring tools, identity providers, and legacy systems). Manage REST/SOAP APIs and ensure reliable, secure data flow.
• Strategic Alignment: Partner with infrastructure architects and process owners to align ITAM and ITOM engineering solutions with enterprise IT strategy and operational requirements.
• Process Improvement: Drive continuous improvement of CMDB, ITAM, and ITOM processes using ITIL and ServiceNow best practices, contributing to platform maturity and scalability.
• Problem Solving & Troubleshooting: Lead root cause analysis and resolution for complex issues related to discovery, patching, releases, upgrades, and CMDB discrepancies.
• Documentation & Knowledge Sharing: Create and maintain technical documentation, standards, and engineering guidelines. Act as a knowledge resource for analysts and operational teams.

Minimum Qualifications

• Education – Full time graduation from an accredited university
• 4 - 5 years of experience with ServiceNow's ITOM suite (CMDB, Discovery, Service Mapping, CSDM, Event Management, Workflows).
• Proven experience integrating data from various sources into the CMDB.
• Strong understanding of ITAM principles, including configuration management and lifecycle management.
• Experience troubleshooting and resolving issues related to horizontal discovery and pattern creation.
• Proficiency in data formats (XML, JSON), regular expressions (REGEX), and database connectivity (JDBC, ODBC).
• Understanding of networking concepts (routers, switches, firewalls, NAT, load balancing).
• Excellent communication, collaboration, and problem-solving skills.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Teams).

Preferred Qualifications

• ServiceNow certifications (Certified System Administrator (CSA), Certified Implementation Specialist – Discovery, Certified Implementation Specialist - Service Mapping).
• Experience with cloud platforms (GCP, AWS, Azure) and agent client collector (ACC) deployment and management.
• Experience with IT asset management tools such as NetBrain, ScienceLogic, TrueSight, or Infoblox.
• Familiarity with common audit, compliance, and regulatory standards related to Configuration Management and CIs.

Company Overview

We exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best — bold thinkers with big hearts who challenge one other and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what's next.