Operation Centre Support

Operation Centre Support

General Dynamics Mission Systems–Canada currently has a new position for a fulltime Operations Support role to provide technical support and troubleshooting for the DND Satellite Communications Operations Centre (SOC). This opportunity offers training, full time hours(shifts) and benefits. This is ideal for someone with a passion for troubleshooting, networking and Satellite communications. This position is located in downtown Ottawa.

In this role, you will:

• Logging & processing of technical events and/or generation of incident reports
• Assist clients with minor trouble shooting and modem configurations
• Processing Satellite Access Requests and validating & implementing Satellite Access Authorizations
• Answering SOC Phone, E-Mail, and chat messages
• Coordinate satellite access and de-access activities with DND Operational units
• Providing On-the-job training for new SOC Operators
• Performing shift hand-over briefings
• Collecting and processing post-mission information
• Producing weekly/monthly reports
• Remote Monitor and Control of Satellite Anchor Stations

Qualifications

What You Need to Have to Succeed

• Requires a two or three year College diploma as a Technologist and/or equivalent experience, specializing in electronics, telecommunications
• Ability to communicate effectively with customer at a variety of authoritative levels
• Ability to troubleshoot, using initiative and judgement, applying knowledge gained from previous experience
• Possesses the flexibility and the ability for quick and knowledgeable response to technical and customer service related issues
• Good appreciation of the customer's facility, methods of operation and sensitivities
• Knowledge and skill in using computer desktop applications (i.e. Microsoft Office tools)

What Makes You Stand Out

• Previous Canadian Forces experience or working in a military environment
• Experience with commercial and/or military SATCOM networks
• Experience with large terrestrial SATCOM terminals

Security

It is a requirement that General Dynamics Mission Systems-Canada be registered with the Canadian Controlled Goods program and that all of its workforce be security assessed. Successful applicants must meet all applicable security requirements, including but not limited to the ability to obtain and maintain a Canadian government security clearance. Applicants may be required to meet additional security requirements in order to gain access to technical data, classified areas or information that is subject to international regulations. You must be eligible to work in Canada.

Additional Information

What We Offer

The expected Hiring range for this position is $65,000 - $75,000 CAD Annual.

Our goal is to provide a fair, competitive offer based on an assessment of:

• Qualifications
• Relevant experience
• Technical and non-technical skills
• Education and certifications
• Internal equity

Benefits

At General Dynamics Mission Systems – Canada, we prioritize work-life balance. As a fulltime regular/term employee, you can enjoy a supportive, friendly and respectful environment with a competitive total rewards package

• Comprehensive medical, dental and vision coverage for you and your eligible dependents, from day one of employment at no cost to you.
  • Flexible benefit options available (including HCSA).
  • Emergency medical travel insurance.
  • 24/7 virtual health care services.
• Employee & Family Assistance Program (EFAP) – counselling, life coaching, lifestyle change support, and financial planning.
• Onsite fitness facilities & employee resource groups.

• Defined Contribution Pension Plan (DCPP) with employer contributions after 3 months of service.
  • Access to financial advisors for investment advice and comprehensive financial planning.
  • Voluntary Registered Retirement Savings Plan (RRSP) accessible from day one.

• Flexible time away to rest and renew with vacation, holidays, vacation purchase plan and parental leaves (with top up options).
  • Sick leave and disability programs.
• Grow your career your way with free access to a learning platform offering a wide range of courses and resources.
  • Educational Assistance Program to support formal learning.
  • Self-directed mentoring opportunities.
  • Reimbursement for professional and industry-related memberships and dues.

• Employee discounts on travel, home and auto insurance, as well as services and activities.
  • Free onsite parking.
  • Annual scholarship program for children of GD employees.
  • Employee social clubs and recreational activities.

Why join us?

Purposeful Innovation

You'll work on innovations that genuinely make a difference. You'll apply advanced thinking, design expertise, and practical problem-solving to help equip military and allied forces with leading-edge systems. You'll be surrounded by some of the brightest minds in the defence sector, contributing to next-generation technologies in an environment that celebrates creativity, new ideas, and modern solutions.

Connection

We believe people do their best work when they feel they belong, and their ideas can flourish. Different perspectives, experiences, and ways of thinking help us innovate and grow. Strong relationships with our teammates help us unite, overcome challenges, and deliver the world-class quality we're known for. Here, we are committed to inclusivity and ensures every individual feels valued, respected, and empowered.

Challenging and Rewarding Career Pathways

Your career path matters to us. From mentorship and regular check-ins with your leader to educational support, professional certifications, and continuous training, you'll have the resources you need to thrive. We encourage internal mobility so you can explore different business areas, broaden your skillset, and expand your network. You'll be working on high-profile, impactful projects that challenge your skills, expand your expertise, and allow you to both learn from mentors and guide others along the way.

Accommodation

If you require accommodation during any stage of the application process, please contact Human Resources via recruitment@gd-ms.ca.