Unified Communication SME Engineer

Unified Communication Subject Matter Expert (SME) Engineer

GDIT is seeking a Unified Communication Subject Matter Expert (SME) Engineer in support of the Defense Information Systems Agency (DISA) Global Video Services (GVS) business area to enable the integration of video services into the Department of Defense (DoD). This position is a combination of remote (20%) and onsite (80%) support in Fort Meade, Maryland (FGGM) or Chantilly, VA.

As a Unified Communication SME Engineer, you'll play a crucial role in advancing our communication infrastructure to deliver seamless, secure, and efficient unified capabilities (UC). Your contributions will involve providing engineering support for both contemporary IP Video systems and integration with legacy UC services and endpoints, ensuring compliance with DoD directives and guidelines. You'll continuously assess, project, and enhance system capabilities, contributing to the resilience and scalability of the infrastructure. By developing and maintaining critical system documentation and working closely with cyber team members, your work will directly support the effective communication strategies vital to the mission's success.

Engineering Support: Provide comprehensive engineering support for video components within UC, encompassing IP Video and integration with legacy UC services and endpoints.

System Capacity Planning: Develop robust System Capacity Expansion Plans and collect performance metrics to ensure optimal system performance and scalability.

Compliance and Security: Ensure all architectures and designs comply with current DoD directives and guidelines, especially for classified networks, providing continuing security engineering support.

Logistics and Configurations: Offer strategic logistics support and recommend specific configurations to enhance system functionality.

Lifecycle Management: Implement and validate final hardware and software configurations while maintaining up-to-date System Engineering and Functional Requirements documentation.

UC Analysis and Design: Provide expert analysis, design, integration, and testing support for Unified Communication solutions.

Quality Assurance: Perform performance and quality assurance checks on UC telecommunications design, voice and video networking elements, and end-user peripherals.

Deployment Models: Design solutions for various cloud deployment models (IaaS, PaaS, SaaS) optimizing the essential characteristics of cloud computing.

Customer Interaction: Analyze customer requirements, assess design/technology alternatives, and facilitate discussions with stakeholders to propose and implement effective solutions.

Security Clearance level: Active DoD Secret

Certification: IAT II Level Certification (i.e. Security+ CE, or equivalent)

Education: BA/BS in Computer Science or related field

Experience: 10+ years of related experience

Technical Skills:

• UC Networking Expertise: 3+ years in real-time communications (VoIP/Video) with deep SIP/SDP/RTP/SRTP/TLS expertise.
• IT Principles and Techniques: Strong grasp of information technology principles, methods, and associated hardware/software.
• Domain Expertise: Experience with integration and/or management of classified voice and video systems.
• Support Skills: Extensive support knowledge in DNS, certificates/PKI, TLS, signaling/media, AD, PowerShell, APIs/REST, Network/FW, and h.323/SIP.
• Advanced Troubleshooting: Proven troubleshooting across signaling/media layers using call traces and packet captures (Wireshark/tcpdump).
• Customer Service: Superior customer service skills, essential for engaging with diverse stakeholder groups and ensuring system reliability and user satisfaction.

Location - Hybrid - reporting onsite in either Fort Meade, MD or Chantilly, VA several days a week

DESIRED QUALIFICATIONS:

• Oracle Communications: 3+ years designing/operating Oracle Communications SBC (or similar SBC) in enterprise or carrier environments. Hands-on with Oracle Communications Operations Monitor (OCOM) (or equivalent SIP analytics platforms).
• Cloud Certifications: Senior Microsoft Azure Certifications, other industry recognized cloud engineering/architecture or security certifications.
• UC Certifications: Oracle Communications SBC training/cert or similar.
• UC and Cloud Integration: Experience with Pexip, Azure, O365 integration.

GDIT is your place. At GDIT, the mission is our purpose, and our people are at the center of everything we do. Growth: AI-powered career tool that identifies career steps and learning opportunities Support: An internal mobility team focused on helping you achieve your career goals Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off Community: Award-winning culture of innovation and a military-friendly workplace OWN YOUR OPPORTUNITY Explore an enterprise IT career at GDIT and you'll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.

The likely salary range for this position is $140,250 - $189,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours: 40

Travel Required: 75-100%

Telecommuting Options: Hybrid

Work Location: USA MD Fort Meade

Additional Work Locations: USA VA Chantilly

Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.