Software Support Representative, Fires Family Of Systems, Secret , Camp Humphreys, South Korea

Field Service Technician Senior, Fires

Primarily supports software Fires family of systems: Advanced Field Artillery Tactical Data System (AFATDS), Pocket-Sized Forward Entry Device (PFED), CENTAUR Light Weight Technical Fire Direction System, and Joint Automated Deep Operations Coordination System (JADOCS). Specializes in supporting Advanced Field Artillery Tactical Data System (AFATDS) To include any future replacement systems.

How the Software Support Representative, Fires Family of Systems will make an impact:

• Provide technical guidance and over the shoulder assistance to unit maintainer for software installation, configuration, patching, and routine system maintenance on Fires Family of Systems
• Provide technical guidance and over the shoulder assistance to unit maintainer to Initialize and troubleshoot software interfaces for Fires family of systems with external C5ISR Systems
• Travels to various sites to assist units in software updates and troubleshooting/fault isolation
• Provide technical guidance and over the shoulder assistance to unit maintainer to Perform analysis of system operations, network connectivity with the Data Dissemination Service (DDS), and other tactical systems
• Provides Commanders and Staff with recommendations on how to best leverage mission command Fires platforms to meet their operational needs.
• Attend Fires Support Elements and S6 briefings and participate in conference calls to identify issues with Fires platforms.
• Prepares weekly/bi-weekly reports for customers
• Participates in special projects as required.
• Provide informal over-the-shoulder training and software mentorship to MIL/GOV personnel.
• Assist new users with managing system requirements to include data management, data recovery, and techniques to operate/maintain records.

WHAT YOU'LL NEED TO SUCCEED

• Education: Associates of Arts/Associates of Science
• Experience: 5+ years of related experience
• Technical skills: VMWare, Red Hat Enterprise Linux, Windows Server 2012-2019
• Security clearance level: Secret
• Professional and effective writing and communication skills are required.
• Understanding of server/client system relationships.
• Certification Required: CompTIA Security + CE

The likely hourly rate for this position is between $33.30 - $40.25. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Total compensation for international positions varies by tax, social security, and immigration statuses, as well as location. Generally, an international assignment may include allowances, premium uplifts, and/or relocation or transportation benefits, above base salary range noted.

Scheduled Weekly Hours: 40

Travel Required: 10-25%

Telecommuting Options: Onsite

Work Location: International

Additional Work Locations:

Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.