Servicenow Developer SME - Remote Eligible

ServiceNow Development SME

Transform technology into opportunity as a ServiceNow Development SME at GDIT. Shape what's next for mission-critical government projects while shaping what's next for your engineering career. Meaningful work and personal impact as a ServiceNow Development SME, the work you'll do at GDIT will be impactful to the mission of our customers. You will play a crucial role via the following:

• Lead the end-to-end integration of BMC Remedy with the ServiceNow platform and architect integrations with other enterprise systems as needed
• Architect scalable and high-performance ServiceNow implementations, focusing on modules like Incident, Problem, Change, CMDB, and Service Catalog
• Serve as the technical advisor, overseeing all technical aspects of implementations, resolving technical issues, and defining best practices for configuration, scripting, and workflow automation
• Collaborate with business and IT stakeholders to define requirements, develop migration roadmaps, and facilitate workshops
• Maintain and manage the CMDB, guide the architecture for ITOM tools, and ensure adherence to ITIL, compliance, and security standards
• Develop and maintain technical documentation, including process flows, design documents, and high-level architecture diagrams
• Provide technical guidance to team members, participate in code reviews, and assist in troubleshooting production issues to ensure platform stability
• Support business growth and proposal teams by writing proposal sections, providing guidance, and contributing to the creation of cost and effort estimates
• Grow junior talent through mentoring, partnership, and technical reviews
• Author, review, and lead the creation of white papers and contract artifacts
• Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products
• Maintain current ServiceNow and industry certifications, while obtaining additional certifications
• Lead, author, and contribute to IT-related technical processes reviews, postmortems, and continual process improvement
• Create estimations on effort required to produce ServiceNow functionality

What you'll need to succeed bring your engineering expertise along with a drive for innovation to GDIT. The ServiceNow Development SME must have:

• Extensive experience with ServiceNow architecture, development, and best practices, including strong knowledge of the platform's core modules
• Proven experience integrating BMC Remedy and/or Helix with ServiceNow
• Deep experience with integration technologies like REST APIs, SOAP, and web services
• In-depth understanding of ITSM processes and ITIL frameworks
• Proficiency in at least one scripting language – preferably JavaScript
• Familiarity with modern web technologies and cloud computing architectural principles for cloud-based platforms
• Excellent understanding of the Agile software testing process and lifecycle, from smoke test to integration to production deployment
• Ability to identify, understand, document, and create functionality aligning with customer value streams
• Ability to produce level of estimates and basic deployment plans for ServiceNow functionality
• Strong organizational and time management skills while working in a rapid software development environment
• Ability to identify and learn new technologies quickly
• Excellent communication skills for collaborating with both technical and non-technical stakeholders
• Strong analytical, problem-solving, and debugging skills

• Active ServiceNow Certified Systems Administrator or ability to obtain within 30 days
• Additional ServiceNow certifications strongly preferred

Location: Remote

Gdit is your place at GDIT, the mission is our purpose, and our people are at the center of everything we do. Growth: AI-powered career tool that identifies career steps and learning opportunities Support: An internal mobility team focused on helping you achieve your career goals Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off Flexibility: Full-flex work week to own your priorities at work and at home Community: Award-winning culture of innovation and a military-friendly workplace Own your opportunity explore a career in software development at GDIT and you'll find endless opportunities to grow alongside colleagues who share your dedication to advancing innovation.