Servicenow Developer Senior

ServiceNow Developer Senior

Transform technology into opportunity as a ServiceNow Developer Senior at GDIT. Shape what's next for mission-critical government projects while shaping what's next for your engineering career.

Meaningful work and personal impact: As a ServiceNow Developer Senior, the work you'll do at GDIT will be impactful to the mission of our customers. You will play a crucial role via the following:

• Develop, configure, and maintain custom reports, dashboards (using PA/Reporting), and KPIs for ITSM (Incident, Problem, Change, Request) to visualize performance and trends
• Build and customize applications, workflows, Business Rules, UI Policies, and Client Scripts within ITSM modules
• Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products
• Customize user interfaces, forms, and workflows to align with business needs
• Script and automate processes, data imports, and report generation to enhance efficiency
• Connect ServiceNow with other systems using REST/SOAP APIs
• Perform platform health checks, upgrades, and user/role management
• Ensure solutions adhere to ServiceNow best practices, minimize technical debt, and support platform governance
• Provide end-user support and troubleshooting for issues related to integrated processes and platform functionality
• Participate in IT-related technical processes reviews, postmortems, and continual process improvement
• Maintain current ServiceNow and industry certifications, while obtaining additional certifications

What you'll need to succeed: Bring your engineering expertise along with a drive for innovation to GDIT. The ServiceNow Developer Senior must have:

• Technical training, certification(s) or degree
• 3+ years of related experience
• Strong proficiency with ServiceNow ITSM modules (Incident, Problem, Change, Service Catalog) and platform capabilities
• Proficiency with ServiceNow Reporting and Performance Analytics (PA)
• Exposure to ServiceNow's data management tools such as Import Sets, Transform Maps, and the CMDB
• Experience with JavaScript and GlideScript
• Experience with REST/SOAP APIs
• Experience with SQL
• Understanding of ACLs, UI Policies, and Business Rules
• Ability to analyze requirements, troubleshoot issues, and develop effective solutions
• Ability to identify, understand, document, and create functionality aligning with customer value streams
• Organizational and time management skills while working in a rapid software development environment
• Ability to identify and learn new technologies quickly
• Good communication skills for collaborating with both technical and non-technical stakeholders
• Effective analytical, problem-solving, and debugging skills

Certification(s): Required: ServiceNow Certified Systems Administrator. Strongly preferred: Additional ServiceNow certifications

Clearance level: Must be able to pass a background check and obtain a position of public trust with the FDIC prior to start

Location: Hybrid at GDIT's Integrated Technology Center in Bossier City, Louisiana. Candidates within Louisiana outside the range of our office may be considered for remote work

GDIT is your place: At GDIT, the mission is our purpose, and our people are at the center of everything we do.

Growth: AI-powered career tool that identifies career steps and learning opportunities

Support: An internal mobility team focused on helping you achieve your career goals

Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off

Flexibility: Full-flex work week to own your priorities at work and at home

Community: Award-winning culture of innovation and a military-friendly workplace

Own your opportunity: Explore a career in software development at GDIT and you'll find endless opportunities to grow alongside colleagues who share your dedication to advancing innovation.

The likely salary range for this position is $106,250 - $143,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled weekly hours: 40

Travel required: 10-25%

Telecommuting options: Hybrid

Work location: USA LA Bossier City

Additional work locations:

Total rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.