MCF - S (AFC) / Vtc/conference System Field Service Representative (FSR)

Electronics Technician Maintenance I

Seize your opportunity to make a personal impact as an Electronics Technician Maintenance I, supporting Army Futures Command. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career. At GDIT, people are our differentiators. As an Electronics Technician Maintenance I, you will help ensure today is safe and tomorrow is smarter. Our work depends on an Electronics Technician Maintenance I joining our team to support users and facilitate video teleconferencing systems (VTC), at the Army Futures Command in Austin, TX.

How An Electronics Technician Maintenance I Will Make An Impact:

• Assist users with set up, connections, and scheduling of rooms containing presentation and conferencing systems.
• Provides operational users with an ability to access and share real time Common Operational Picture (COPs), enabling immediate decision making during real world operations.
• This forms the backbone that provides the operators with situational awareness for effective execution of missions.

What You'll Need To Succeed:

Education: AA Degree (will consider other combinations of years of experience and education/certifications in lieu of a degree)

Required Experience: 3+ years of related experience

Security Clearance Level: Secret

Required Skills and Abilities:

• Have familiarity with Crestron Audio/Visual systems and Cisco video teleconferencing devices (VTC).
• Have the ability to troubleshoot basic connectivity issues while assisting users with setting up equipment for calls and presentations.
• Previous experience with video walls, touchpanels, A/V peripherals and understanding connectivity, configuration, and functionality with the ability to identify and resolve user issues.
• Ability to utilize MS Office programs to develop reports, trackers, etc.
• Knowledge of the setup and configuration of Microsoft Teams.
• Superb customer service and communication skills.
• Ability to lift, bend, and carry up to 40lbs.
• Potential for early/late days to accommodate customer requirements.
• Potential for weekend support (minimally).

Location: Army Futures Command, Austin, TX (minimal travel required).