Infrastructure Services Program Manager

Program Manager

GDIT is seeking a Program Manager to join our program supporting the biomedical research community for our customer with the National Heart, Lung, and Blood Institute (NHLBI) at the National Institutes of Health.

Responsibilities:

• Manages the overall execution of NHLBI IT support services, ensuring alignment with organizational goals and objective
• Supervises and mentor teams of IT professionals, project managers, engineers and architects to foster technical excellence and operational readiness.
• Oversees the operations of the Service Desk, Configuration Management, and Infrastructure Operations
• Managing and operating an IT infrastructure (on prem and multi cloud infrastructure) for a premier biomedical research organization serving both the intramural and extramural research communities
• Implements project management methodologies (e.g., Agile, SAFe) to ensure efficient project initiation, planning, execution, monitoring, control, and closeout.
• Maintains and regularly updates a searchable library of Standard Operating Procedures (SOPs) across all tasks
• Ensures timely delivery and high standards of quality for all deliverables
• Recommends process improvements
• Facilitates regular communication and reporting on program status, risks, and issues to ITAC, OM, and NHLBI leadership.

Required Qualifications:

• Bachelor's degree in computer science, Information Technology, or related field; advanced degree preferred.
• 10+ years of experience managing large-scale IT programs.
• Experience managing federal contracts
• Experience working in a biomedical research, or healthcare setting.
• 5+ years experience with ITIL and Agile/SAFe methodologies.
• Demonstrated leadership and managerial skills with a track record of improving operational efficiency.
• PMP
• Certified Scrum Master

Desired Qualifications:

• Experience working with NIH
• SAFEe 6.0

Scheduled Weekly Hours: 40

Travel Required: Less than 10%

Telecommuting Options: Hybrid

Work Location: USA MD Bethesda

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.