Human Factors Engineer - Remote Eligible

Human Factors Engineer

We are GDIT. We stay at the forefront of innovation to solve complex technical challenges.

GDIT is your place. Make it your own by discovering new ways to securely and expertly apply the latest technology. Own your opportunity at GDIT and you'll be a meaningful part of improving how agencies operate. Our work depends on a Human Factors Engineer joining our team remotely to support the Centers for Medicare & Medicaid Services (CMS) activities.

At GDIT, we foster a people-centric environment. As a Human Factors Engineer supporting CMS, you will be trusted to apply human performance principles, methodologies, and technologies to the design of systems and products. You will work hand-in-hand with our CMS customer, applying a user-centric design approach to understand what users need and addressing the entire experience from start to finish supporting Marketplace initiatives. In this role, a typical day will include:

• Responsible for a full lifecycle of responsive design, including: content-first design, logic flows, storyboards, personas, wireframes, low fidelity mock-ups, sitemaps, high fidelity prototypes, and UI specifications, to provide end-to-end dynamic, database driven design flows
• Working in an Agile software development environment, team with product owners, business analysts, and product development to clarify and define business requirements as they apply to the UI.
• Constructing page design using prototyping tools such as Axure, Balsamiq and/or Sketch.
• Crafting UX engagements, specifically in a graphical user interface (GUI) environment, that exceed customer expectations by partnering with key product stakeholders to understand and support product business goals, advocating human-centered design (HCD) industry best practices
• Analyzing available usage metrics for trends, patterns, issues, and opportunities for UX optimization.
• Analyze, document and communicate system and business processes
• Facilitate and validate the development of system solutions to satisfy customer’s business needs
• Conduct software presentations and provide technical supports to existing and prospective customers
• Assist breaking down roadmaps into epics and decompose into user stories
• Working with the agile team and stakeholders to contribute to the drafting of user stories
• Participating as a domain expert in customer-facing meetings to facilitate discussions regarding provider enrollment initiatives
• Interviewing and interfacing with value streams to obtain needed business requirements
• Supporting the collection and reporting of requirements related metrics
• Providing additional support and guidance to clients during the implementation phase, to include development of training resources
• Researching, reviewing, and analyzing the effectiveness and efficiency of existing requirements gathering processes and developing strategies for enhancing or further leveraging these processes

WHAT YOU’LL NEED:

• Bachelor’s degree and 0-2 years of total work experience.
• User Experience (UX) and User Interface (UI) Design experience, for dynamic, database or bootstrap driven web sites, mobile devices or content management systems.
• Experience using Axure to design wireframes and low, mid and high-fidelity prototypes. Experience with Balsamiq, Photoshop, and/or Sketch will also be considered, but preference given to Axure experience.
• Experience developing user personas.
• Experience creating journey maps and documenting user journeys.
• Exposure to planning and conducting user research, usability testing and design validation.
• Understanding of human-centered design (HCD) patterns and best practices.
• Working knowledge of Government regulations, including Section 508 compliance and accessibility.
• Candidate must be able to obtain Public Trust clearance.
• Candidate must have lived in the United States at least three (3) out of the last five (5) years.

PREFERRED QUALIFICATIONS:

• Master’s degree
• Salesforce Strategy Designer and/or Salesforce User Experience (UX) Designer certification(s)
• Salesforce experience
• Familiarity with developing standards-compliant front-end code for websites, web applications, and mobile solutions using HTML, CSS and JavaScript driven framework, such as Angular or React
• Familiarity with web design and front-end development using HTML, XHTML, CSS, Java Scripts and jQuery
• Experience with the Centers for Medicare and Medicaid Services (CMS)
• Exceptional written communication and presentation skills including the ability to engage different stakeholders in developing and implementing designs
• Strong analytical and problem-solving capabilities
• Ability to work independently and interact regularly with government and non-government stakeholders at multiple levels of authority

WHAT GDIT CAN OFFER YOU:

• 401K with company match
• Customizable health benefits packages
• Collaborative teams of highly motivated critical thinkers and innovators
• Rewards program for high-performing employees

The likely salary range for this position is $68,000 - $92,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours: 40

Travel Required: None

Telecommuting Options: Remote

Work Location: Any Location / Remote

Additional Work Locations:

Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.