Egrants Support Technican - Remote Eligible

Contact Center Representative

JOB DESCRIPTION: Responsible for interacting with customers to handle escalation service inquiries and problems with the eGrants/eSpan system. Duties may include examining customer problems, walking members through corrections or missing information on form submissions and implementing appropriate corrective action to rectify grant conflicts/problems.

IMPACT: Works to achieve day-to-day objectives that consist of non-routine activities and have significant impact on the work output. Works independently under limited supervision. Mostly work with the general public/grant applicants.

COMPLEXITY: Solves unclear problems and issues in grant applications, which may require some analysis to understand and resolve. May be required to use discretion within the normal operating procedure to solve problems or improve the effectiveness. If necessary, escalate application issues to developers.

COMMUNICATION: Contact members, applicants, grantees or grantors to assist with grant processing or extensions.

LEADERSHIP & TALENT MANAGEMENT: KNOWLEDGE: Tech needs to have a basic understanding of all aspects of the job and their practical application to complex problems and situations ordinarily encountered. eGrants/eSpan training will be provided during 90 day trial period.

TYPICAL EDUCATION & EXPERIENCE: Job requires high school diploma or equivalent and 2 – 4 years of prior relevant experience (ex. data entry, data processing, SQL experience).

Ability to work M-F shift and cover from 12:00 pm – 8:00 pm EST

GDIT IS YOUR PLACE At GDIT, the mission is our purpose, and our people are at the center of everything we do. Growth: AI-powered career tool that identifies career steps and learning opportunities Support: An internal mobility team focused on helping you achieve your career goals Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off Flexibility: Full-flex work week to own your priorities at work and at home Community: Award-winning culture of innovation and a military-friendly workplace OWN YOUR OPPORTUNITY Explore an enterprise IT career at GDIT and you'll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.

The likely hourly rate for this position is between $21.13 - $28.59. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours: 40

Travel Required: None

Telecommuting Options: Remote

Work Location: Any Location / Remote

Additional Work Locations: None

Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee's date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.