Service Writer

Service Writer

We are Wolverine Power Systems, a leader in industrial power solution sales, service, and rentals.

Powering Michigan since 1997, we pride ourselves on an ongoing tradition of providing excellent products and outstanding service for our customers. We are a full-service distributor of Generac equipment and solutions providing sales, service and rentals.

Our success is directly tied to our employees' professional growth and personal well-being. Employees are encouraged to be innovative and are valued as an integral part of our team. We provide individuals with the opportunity to work in a fast-paced agile work environment where their work makes a difference in people's lives and their own.

The Service Writer is responsible for taking a consultative approach to develop service customer accounts through upselling and cross-selling. The focus is to grow a portfolio of repeat customers across the assigned territory.

What's the job?

• Develop and retain customers by creating, submitting, and following up on:

• Service Repair Quotations
• PM Agreement Renewals
• Remote Monitoring Quotations

• Communicate the value of our products and services to customers.

• Act as liaison between customers and technical team.

• Collect prepayment from customers for approved services.

• A commitment to the Company's core values of honesty, integrity, hard work, and a positive attitude.

• Ability to meet physical demands and perform the essential job functions within the work environment identified in this job description.

Minimum Qualifications:

• Must have a high school diploma or equivalent

• 1+ years of customer service or sales experience is preferred

• 1+ years of data entry experience is preferred

Compensation: Wolverine Power Systems is committed to fair and equitable compensation practices. This compensation will ultimately be in line with the location in which the position is filled. Final compensation for this role will be determined by various factors such as a candidate's relevant work experience, skills, certifications and geographic location. This role is eligible for variable compensation including short-term and long-term incentives.

This position includes a comprehensive benefit package that includes medical, dental and vision plans; life, long-term disability, flexible spending and health savings accounts, accrued paid time off, 8 paid Holidays and 401(k) retirement benefits.

Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Occasional travel.

"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law."