Intern – IT Support (desktop Support) Summer

Intern – IT Support (Desktop Support) (Summer)

Location: Dublin Office

Schedule: Full-time, fixed-term contract (10 weeks, starting 1st July)

Eligibility: Must be an active student (or very recently graduated) and able to work onsite in Dublin for the full duration of the internship

About Gen:

Gen is a global company dedicated to powering Digital Freedom through its trusted consumer brands including Norton, Avast, LifeLock, MoneyLion and more. Our combined heritage is rooted in financial empowerment and cyber safety for the first digital generations, and today we deliver award-winning cybersecurity, online privacy, identity protection and financial wellness solutions to nearly 500 million users in more than 150 countries. Together, we share a collective passion and vision to protect consumers and help them grow, manage and secure their digital and financial lives. We're always looking for smart, fearless and high-impact talent who see AI as a teammate – leveraging it to move faster and deliver meaningful results. When you're part of Gen, you'll have the flexibility, tools and support to do your best work and grow your career – from flexible working options and time off to competitive pay, benefits and well-being programs.

At Gen, we are scrappy and relentlessly customer driven. We create room for healthy debate, experimentation and continuous learning, and we seek out people with different experiences, identities and ideas to join our team. You'll work with people who back each other, respect each other and understand that our differences are a competitive advantage. If this sounds like you, we'd love you to be part of Gen.

About the Role:

The IT Support Intern is a 10-week, hands-on internship based in our Dublin 15 office. You'll gain practical experience in an enterprise IT environment while supporting employees across Dublin and the wider EMEA region including Prague & London.

You'll work closely with experienced IT professionals, building foundational skills in desktop support, troubleshooting, and IT service delivery. This internship is ideal for students or recent graduates who want to start a career in IT support, infrastructure, or enterprise technology services.

This internship is not suitable for candidates seeking software engineering, programming, or development/software engineering focused roles.

Key Responsibilities:

• Provide first-level technical support to employees in the Dublin office and broader EMEA region
• Manage support requests via ticketing systems, collaboration platforms, and in-person support
• Troubleshoot basic hardware and software issues across Windows and macOS environments
• Support standard enterprise applications including Microsoft 365 and collaboration tools
• Accurately document incidents and resolutions in line with IT service processes
• Escalate more complex issues to senior team members when appropriate
• Prepare and configure laptops and peripherals for new hires
• Support onboarding, desk setup, and internal equipment transitions
• Coordinate equipment collection and basic offboarding activities
• Maintain accurate asset tracking and documentation
• Provide basic support for meeting room technology, including Zoom Rooms and AV systems
• Troubleshoot audio/video issues to support reliable hybrid meetings
• Support conference room readiness for meetings and internal events
• Assist with basic network connectivity checks and workstation troubleshooting under supervision
• Support IT room organisation and hardware-related tasks as directed
• Assist with tracking and auditing IT assets
• Support hardware refresh initiatives and responsible e-waste processes

About You:

• Interested in IT support, desktop support, and workplace technology
• Loves people & will go over and beyond to help
• Looking for a hands-on IT operations role supporting internal employees in a corporate environment
• Comfortable helping internal staff (employees) with devices, systems, and day-to-day technology issues
• Proactive, organised, and comfortable solving technical problems
• Curious about emerging technologies and how technology supports a global workplace

Education:

• Studying Information Technology, Computer Science, Networking, or a related discipline
• Active full-time student or recently graduated

Experience:

• Foundational knowledge of Windows and/or macOS
• Basic understanding of networking principles (Wi‑Fi, IP addressing, connectivity fundamentals)

Skills:

• Basic troubleshooting across hardware and software environments
• Ability to document issues and resolutions clearly
• Comfortable using ticketing systems and collaboration tools

Personal Attributes:

• Proactive and eager to learn
• Organised and detail-oriented
• Comfortable working onsite and supporting others in person

Gen is proud to be an equal-opportunity employer, committed to diversity and inclusivity. We base employment decisions on merit, experience, and business needs, without considering race, color, national origin, age, religion, sex, pregnancy, genetic information, disability, medical condition, marital status, sexual orientation, gender identity or expression, military or veteran status, or other unlawful factors. Gen prohibits discrimination based on these protected characteristics and recruits talented candidates from diverse backgrounds.

We consider individuals with arrest and conviction records and do not discriminate against employees for discussing their own pay or that of other employees or applicants.

To conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.