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Business Analyst - Customer Service & Operations

Configure and test applications to optimize customer service operations
Athens, Attica, Greece
Junior
2 weeks ago
GEK TERNA GROUP

GEK TERNA GROUP

A Greek conglomerate involved in construction, energy production, waste management, mining, and real estate development.

3 Similar Jobs at GEK TERNA GROUP

Business Analyst – Customer Service & Operations

Optimus Energy, a member of the HERON ENERGY GROUP and part of the G.E.C. TERNAA GROUP, is looking for a Business Analyst – Customer Service & Operations.

Main Responsibilities:

  • Records and documents functional requirements for existing or new implementations.
  • Monitors the progress and quality of deliverables from external partners/developers.
  • Configures existing applications according to operational needs and supports their integration with existing systems.
  • Designs and performs tests (unit testing, UAT), provides feedback and monitors the resolution of potential issues.
  • Acts as a point of contact for escalations and problem resolution in collaboration with technical teams and business owners.
  • Compiles manuals and training materials and conducts training for end-users.

Required Qualifications:

  • Bachelor's Degree in Computer Science or related field
  • Two years experience in a similar role
  • Very good knowledge of English in writing and speaking
  • Ability to analyze and document functional needs.
  • Experience in testing processes (unit tests, UAT) and monitoring errors/issues.
  • Good understanding of basic project management principles and ability to collaborate with multiple stakeholders.
  • Familiarity with Microsoft 365 tools (Forms, SharePoint), Power Automate, Power Apps (preferred)
  • Understanding of basic software development principles
  • Experience working in technical teams (preferred)
  • Previous experience in digital transformation or customer service optimization projects (desired)

Skills:

  • Excellent communication and interpersonal skills
  • Organizational and communication skills
  • Attention to detail
  • Team spirit
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Business Analyst - Customer Service & Operations
Athens, Attica, Greece
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About GEK TERNA GROUP
A Greek conglomerate involved in construction, energy production, waste management, mining, and real estate development.