Senior Customer Service Representative

Experienced Service Representative

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers' expectations while making a real impact for our company through our shared purpose. When you join our company, we want you to feel valued, supported and proud to work here. That's why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers.

What Makes This Opportunity Exciting? Are you a seasoned service professional looking to bring your expertise to a dynamic and customer focused organization? GEICO is hiring accomplished professionals to join our team as Experienced Service Representatives who are passionate about delivering outstanding customer experiences. You'll do more than answer questions- you'll provide reassurance and solutions that make a difference in customers' lives. Whether guiding policyholders through coverage needs, addressing account inquiries, or educating them on policy options, you'll be a trusted partner in delivering world-class service.

Customer Interaction: Handle incoming calls and messages from customers, addressing billing questions, making policy changes, and providing recommendations.

Problem Resolution: Investigate and resolve customer concerns promptly and efficiently, ensuring a positive customer experience.

Product Knowledge: Maintain a thorough understanding of GEICO's insurance products to effectively assist customers and identify opportunities for cross-selling or up-selling.

Meaningful Impact: Make a real difference by resolving issues and enhancing customer satisfaction.

Workplace Flexibility: After completing a comprehensive 4-month in-office training and orientation, transition to a hybrid work model with the best of both worlds—spend 80% of your time in the office and 20% working remotely. Plus, take advantage of the GEICO Flex Program, which offers up to four additional weeks of remote work annually for even greater flexibility.

Professional Growth: Access GEICO's industry-leading training programs and development opportunities:

Continuing education at no cost to you.

Leadership development programs and hundreds of eLearning courses to enhance your skills.

Access to GEICO Strive Program, providing associates with tuition assistance and access to high-quality education to advance their career.

Incentives and Recognition:

Pay Transparency: The starting salary for an Experienced Service Representative is between $27.00 per hour/$54,405 annually and $33.07 per hour/$66,636 annually. Many associates see a base salary increase of 10% within their first year as a Service Representative. Top associates can see increases up to 15%!

Sign-On Bonuses: $1,500 for active Personal Lines Insurance license holders.

Jumpstart Bonus: Receive a $1,000 bonus after completing training and orientation (around four months).

Evening Shift Differentials: Earn a +10% pay differential for eligible shifts.

Weekend Shift Differentials: Earn a +20% pay differential for eligible shifts.

Additional Perks:

Health & Wellness: Comprehensive healthcare and well-being support available on Day 1.

401(k) Match: From day one, you'll be automatically enrolled in our 401(k) plan with a 6% pre-tax contribution. We match 100% of your contributions, up to 6% of your eligible earnings, with employer contributions added to your account each paycheck and vesting immediately.

What We're Looking For:

A passion for providing outstanding customer service.

Strong interpersonal, communication, and problem-solving skills.

Adaptability and attention to detail in a dynamic environment.

2+ years of customer service experience in the insurance industry.

Active Personal Lines Insurance license.

High School Diploma required, College degree (2-4 year) preferred.

Ability to prioritize and multi-task, while navigating through multiple business applications.

Computer proficiency, including familiarity with Microsoft Office Suite.

Flexibility to work evenings, weekends, and holidays as needed.