Customer Service Representative

Customer Service Representative – Tucson, AZ

Salary: $19.06 - $23.82 per hour / $38,405 - $47,997 annually *pay is commensurate to experience Onsite in office position

Increase your earning potential!

• $1,500 sign on bonus for those with a Personal Lines license, ask your recruiter for more details!
• $1,000 completion incentive after successfully completing training and orientation (around 6 months)
• 10% evening differential for applicable shifts
• 20% weekend differential for applicable shifts

When you grow, GEICO grows. And if you're the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with GEICO. We're looking for Customer Service Professionals for our Tucson, AZ office. You'll support our contact center and taking incoming calls from current policyholders while providing the excellent service they want and need. Service Representatives are the first point of contact for our customers: answering billing questions, making policy changes, and providing recommendations. Join our team to deliver personalized service that demonstrates the value of being insured by GEICO. If you want a career with plenty of growth opportunities, let's talk.

Qualifications & Skills:

• 12+ months of contact center or customer facing service experience (preferred)
• Experience providing outstanding customer service by showcasing expertise, active listening, fostering trust and growing customer satisfaction
• Ability to work and grow in a fast-paced, high-volume call center environment
• Willingness to learn new skills and ability to adjust to changes quickly
• Open to feedback to support your performance and development
• Solid computer and multi-tasking skills
• Minimum of high school diploma or equivalent

Education/Certifications:

• An associate's degree or higher (preferred)
• Active Personal Lines insurance license (preferred)

The GEICO Pledge:

• Great Company: At GEICO, we help our customers through life's twists and turns. Our mission is to protect people when they need it most and we're constantly evolving to stay ahead of their needs.
• Great Careers: We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career – and your potential – in mind. You'll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels.
• Great Culture: We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose.
• Great Rewards: We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.